Senior Business Analyst

• This position currently follows a hybrid work schedule, with three in-office days. Tuesday &
• Thursday are Company anchor days, & the third day will be worked out with your manager.

• The Senior Business Analyst acts as a strategic liaison between IT & business stakeholders for Quincy
• Mutual Personal Lines. The role leads complex product, regulatory, system, data, process improvement,
• & AI-enabled transformation initiatives from discovery through implementation, adoption, & value
• realization. The Senior Business Analyst is expected to serve as a trusted advisor to business & IT
• leadership, shape priorities, resolve tradeoffs, translate business objectives into actionable requirements
• & specifications & ensure delivered solutions produce measurable business value.

PRINCIPAL ACCOUNTABILITIES

• Strategic Business Partnership & Leadership
• • Serve as a trusted advisor to business stakeholders, IT, vendors, & leadership by understanding
• business objectives, identifying risks & tradeoffs, & recommending practical solutions that align
• with regional carrier strategy.
• • Lead discovery, prioritization, & planning discussions for complex product, regulatory, operational,
• data, & system initiatives.
• • Influence cross-functional decisions without direct authority by facilitating senior-level discussions,
• resolving competing priorities, & building consensus on scope, value, timing, & risk.
• • Partner with leadership to define measurable success criteria, expected business outcomes,
• adoption needs, & post-implementation value measures for assigned initiatives.
• • Mentor business analysts, production analysts, & business subject matter experts in best practices
• for the position, requirements quality, testing discipline, process improvement, data literacy, business
• value measurement, & responsible AI practices.
• • Foster knowledge sharing & support the professional growth of team members through coaching,
• feedback, & collaborative problem solving.

• Solution Delivery & Project Execution
• • Lead complex initiatives from discovery through implementation, including definition of project scope,
• milestones, deliverables, dependencies, assumptions, risks, & success measures.
• • Translate business needs into clear requirements, user stories, acceptance criteria, process flows, IT
• specifications, System Investigation Reports (SIRs), & implementation-ready documentation.
• • Coordinate activities among business stakeholders, IT, vendors, Product Development, Underwriting,
• Operations, Claims, Marketing, & other cross-functional partners.
• • Manage multiple simultaneous initiatives while maintaining priorities, timely follow-up, decision
• clarity, quality deliverables, & accountability for outcomes.
• • Identify scope changes, resource constraints, implementation risks, & readiness gaps early &
• recommend appropriate actions.

• Business Insights and Analytics
• • Analyze current-state & future-state workflows using techniques such as Lean, Six Sigma, value
• stream mapping, root cause analysis, gap analysis, & business process modeling.
• • Develop & review detailed specifications & change requests through system analysis, business
• rule review, data validation, & testing strategy.
• • Use advanced Excel, SQL, Access, Power BI, WINs Query, Sequel Viewpoint, or similar tools to
• analyze data, validate system behavior, monitor production, identify trends, & support data-driven
• recommendations.
• • Evaluate system defects, production issues, data quality concerns, rating logic, workflow impacts,
• compliance needs, & operational risks, & coordinate resolution with the appropriate partners.
• • Deliver measurable business value through process improvement, automation, analytics, & system
• enhancements, including reduced manual effort, improved quality, faster cycle times, improved
• compliance, or lower operational risk.

• AI & Intelligent Automation Leadership
• • Identify & evaluate opportunities where AI, intelligent automation, analytics, & productivity tools
• can improve business processes, decision-making, operational efficiency, customer experience, &
• employee productivity across Personal Lines.
• • Partner with business stakeholders & IT to define business problems, document requirements,
• assess feasibility, & recommend AI-enabled solutions that align with business objectives &
• strategic priorities.
• • Support AI-enabled initiatives by developing business cases, documenting functional requirements,
• identifying data needs, defining acceptance criteria, & assisting with pilot planning, testing,
• implementation, & adoption activities.
• • Analyze AI-supported business processes & solution outputs to help ensure they meet business
• objectives while maintaining appropriate human oversight, accuracy, compliance, & operational
• controls.
• • Collaborate with cross-functional teams to integrate AI capabilities into business workflows, ensuring
• solutions support established business processes, governance standards, & regulatory
• requirements.
• • Define & monitor success measures to evaluate AI-enabled solutions, tracking improvements in
• productivity, quality, cycle time, operational efficiency, compliance, & overall business value.
• • Continuously identify opportunities to improve business analysis, documentation, requirements
• management, testing, process analysis, & knowledge management through the effective use of AI
• & automation tools

• Testing, Adoption & Change Readiness
• • Lead testing strategy & coordinate system testing, User Acceptance Testing (UAT), regression
• testing, business validation, & implementation readiness activities for assigned initiatives.
• • Develop or review test scenarios, testing matrices, acceptance criteria, & validation methods that
• reflect business rules, rating logic, regulatory/filing requirements, system dependencies, & user
• workflows.
• • Determine when requirements, testing, documentation, training, communication, & business
• readiness activities are sufficient to support production implementation.
• • Support training, user documentation, release communications, & adoption activities so delivered
• solutions are understood, accepted, & used effectively.
• • Lead post-implementation review activities to validate outcomes, identify follow-up improvements,
• & capture lessons learned.

• Entrepreneurial Spirit
• • Contribute to the evolution of business analysis practices by improving methodologies, templates,
• documentation standards, testing approaches, & governance to increase consistency, quality, &
• delivery effectiveness.
• • Proactively identify opportunities to modernize business processes through process improvement, AI,
• analytics, automation, & other emerging technologies, & develop practical recommendations or
• business cases to support implementation.

• Judgement
• • Demonstrate sound judgment, intellectual curiosity, adaptability, collaboration, & accountability
• while leading initiatives & navigating complex or ambiguous business challenges.
• • Champion a culture of continuous learning, innovation, & customer-focused problem solving across
• business & technology teams.

JOB REQUIREMENTS

EDUCATION

• • Bachelor’s degree in Business, Information Technology, Computer Science, Data Analytics,
• Insurance, or a related field, or equivalent work experience.

EXPERIENCE

• • Seven (7) or more years of business analyst, senior business analyst, systems analyst, production
• analyst, product analyst, product owner, or related experience.
• • Demonstrated experience leading complex, cross-functional business & technology initiatives from
• discovery through implementation & adoption.
• • P&C insurance experience strongly preferred, including Personal Lines products & processes such
• as underwriting, rating, filings, claims, billing, renewals, agency operations, policy administration,
• forms, rules, & regulatory impacts.
• • Experience developing detailed business requirements, IT specifications, SIRs, process flows, test
• plans, UAT plans, implementation readiness plans, & post-implementation validation methods.
• • Experience with Agile, hybrid, or traditional project delivery approaches, including facilitation of
• prioritization, planning, issue resolution, & stakeholder decision-making.
• • Experience identifying process improvement, automation, analytics, or AI-enabled opportunities &
• translating them into practical business cases or implementation plans.
• SKILLS
• • Advanced business analysis skills, including requirements elicitation, user story development,
• acceptance criteria, business process analysis, gap analysis, root cause analysis, testing strategy, &
• business value measurement.
• • Strong facilitation, communication, & relationship-building skills with the ability to influence across
• business, IT, vendor, & leadership stakeholders without direct authority.
• • Advanced Excel skills, including data manipulation, pivot tables, lookup formulas, & ability to work
• with macros or VBA where applicable.
• • Technical aptitude with Microsoft 365, SharePoint, Teams, SQL, Access, Power BI, WINs Query,
• Sequel Viewpoint, or similar query, reporting, collaboration, & delivery tools.
• • AI & automation literacy, including the ability to identify appropriate business use cases, define
• benefits & controls, evaluate risks, support pilots, promote responsible use, & ensure appropriate
• human review.
• • Strong judgment in ambiguous situations involving business value, product/rating impacts,
• compliance, data, AI, operational risk, customer/agent impact, & production readiness.
• • Ability to mentor others, improve practices, & raise the quality of requirements, testing,
• documentation, adoption, & value realization across initiatives.

• Salary Range: $90,000 - $110,000 per year. This range is a good faith estimate which reflects the
• annual salary we reasonably expect to pay for this specific full-time position at the time of posting.
• The actual salary offered will be based on several factors including the candidate’s experience &
• qualifications.