Senior Application Support Analyst

Senior Application Support Analyst | New York | Hybrid, 3 days in the office | FinTech | SaaS

Salary: $140,000 - $150,000

We're hiring an experienced Senior Application Support Analyst to join a fast-growing FinTech business in New York.

You'll lead the resolution of complex production issues, manage major incidents, support enterprise SaaS clients, and work closely with engineering to deliver exceptional service.

Key skills:

• 5+ years in Application Support / Production Support
• SQL, REST APIs, JSON, Python
• AWS or Azure
• SaaS & cloud technologies
• Incident Management & Root Cause Analysis (RCA)
• Kibana, Grafana, Jira or similar
• Financial Services, Capital Markets or Asset Management experience

What's on offer:

• Hybrid working (New York)
• Competitive salary + bonus
• Healthcare & 401(k)
• Career development in a growing global FinTech

If you're an experienced Application Support Engineer, Production Support Analyst, or Technical Support Analyst looking to step into a senior, client-facing role, we'd love to hear from you.

Apply now or get in touch for a confidential discussion. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on [email protected]