SAP Application Support Analyst (FICO/PP)

Remote

Contract

Job Description

• Provide hands-on production support for SAP FICO (Finance & Controlling) modules, ensuring stable business operations.
• Support and troubleshoot SAP PP (Production Planning) processes, configurations, and system issues.
• Investigate, analyze, and resolve SAP application incidents, defects, and user-reported issues in production environments.
• Monitor SAP production systems to identify, diagnose, and resolve application issues within defined SLAs.
• Perform root cause analysis (RCA) and implement corrective actions to prevent recurring production issues.
• Collaborate with business users to gather requirements, troubleshoot functional issues, and deliver effective SAP solutions.
• Coordinate with cross-functional SAP teams, including FI/CO, PP, BASIS, ABAP, and other functional modules, to resolve complex issues.
• Support system enhancements, configuration changes, testing, and deployment activities across SAP FICO and PP modules.
• Utilize OpenText solutions to support document management, archiving, and integration with SAP business processes.
• Execute incident, problem, and change management activities while ensuring compliance with organizational support processes.
• Prepare and maintain technical documentation, knowledge articles, and support procedures for SAP applications.
• Ensure high application availability, system performance, and continuous improvement of SAP production support services.