Salesforce Prod Support Analyst

Handle production incidents end-to-end| including ticket triage| escalation| stakeholder communication| and maintaining runbooks| SOPs| and knowledge base articles for recurring issues.Support deployment activities| production releases| hotfixes| and configuration changes. Validate post-deployment functionality and ensure system stability after every release.Administer and manage Salesforce environments| including users| permissions| and data models.Customize Salesforce objects| fields| record types| page layouts| and workflows to meet business requirements.Configure and manage Salesforce Lightning components| including custom pages| dashboards| and reports.Perform regular health checks and optimize Salesforce instance performance Troubleshoot and resolve technical issues related to Salesforce customizations| integrations| and workflows.Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.Manage SSL certificates| SAML certificates| and JWT signing certificates used in integrations (e.g.| Salesforce to external systems). Ensure timely renewal| rotation| and avoidance of authentication failures.