Salesforce Business System Analyst

• Job Title: Salesforce Business System Analyst
• Location: On Site - Austin, Texas, United States
• Salary: $110,000-$120,000
• Skills: Salesforce, Mulesoft, Field Service Lightning, ERP, Marketing Cloud, Sales Cloud, APEX, Automations Flow

• About the Staffing and Recruiting Company / The Opportunity:
• Join a forward‑thinking organization in the defense and space manufacturing industry, where cutting‑edge technology drives mission‑critical solutions for defense and aerospace applications. Our client, a dynamic leader in this sector, seeks a Salesforce Business System Analyst to bridge business needs with technology, enabling rapid, scalable platform enhancements across sales, service, and operations.

Responsibilities:

• Partner with sales, service, and operations stakeholders to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows.
• Translate business needs into clear, development‑ready scope, accounting for Salesforce data model, automation, security, sharing, and reporting.
• Serve as the in‑house functional expert for Salesforce, guiding best‑practice configurations and mitigating technical debt.
• Manage multiple concurrent Salesforce initiatives, tracking actions, deadlines, dependencies, and providing regular status updates to leadership.
• Coordinate delivery across product owners and development teams, ensuring integration touchpoints with MuleSoft, Slack, ERP, and marketing platforms are managed throughout the project lifecycle.
• Facilitate Agile ceremonies including backlog refinement, sprint planning, daily stand‑ups, reviews, and retrospectives, keeping the backlog prioritized and stories well‑defined.
• Support release planning, sandbox refreshes, and new‑feature adoption, conducting impact assessments, regression testing, and integration validation.

Must-Have Skills:

• 5+ years experience as a Business Analyst or Business Systems Analyst in enterprise environments.
• Deep knowledge of Salesforce core concepts, including data model, Flow automation, Process Builder, security & sharing, and reporting/dashboard creation.
• Hands‑on experience with Sales Cloud and Field Service Lightning implementations.
• Proficiency in integrating Salesforce with MuleSoft, Slack, ERP, and Marketing Cloud platforms.
• Strong ability to write clear requirements, user stories, and acceptance criteria quickly.
• Experience with Agile/Scrum methodologies and tools such as Jira and Confluence.
• Excellent communication and facilitation skills for both technical and non‑technical audiences.

Nice-to-Have Skills:

• Salesforce Certified Administrator or Salesforce Certified Business Analyst.
• Experience with Apex development and advanced Flow automation.
• Familiarity with Defense and Space Manufacturing domain or similar high‑growth, mission‑critical environments.
• Knowledge of additional integration tools or middleware beyond MuleSoft.
• Exposure to CI/CD pipelines for Salesforce metadata deployments.