Salesforce Business Analyst

• Job Title: Salesforce Business Analyst
• Location: Albany, NY (Hybrid)
• Duration: 9 months (with potential for extension)
• Application Deadline: 07/2/2026

Overview

:We are seeking a Salesforce Business Analyst who will support our NYS client on the Salesforce-based Administrative Adjudication Unit (AAU) Case Management Solution. This role will support the implementation of a centralized Salesforce solution by facilitating discovery, gathering and documenting business requirements, and translating stakeholder needs into user stories, acceptance criteria, RTM documentation, and test scripts. The Business Analyst will help ensure business processes, regulatory workflows, and solution requirements are clearly defined and aligned with project objectives

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• Duti
• es:Support business analysis activities for the Salesforce-based AAU Case Management Solution implementati
• on.Facilitate discovery workshops and stakeholder sessions to gather, analyze, and validate business and functional requiremen
• ts.Document current-state and future-state business processes, workflows, gaps, dependencies, and business rul
• es.Develop and maintain requirements documentation, RTM, user stories, acceptance criteria, and test scripts to support SDLC deliverabl
• es.Collaborate with business stakeholders, project managers, technical teams, and testing teams to ensure requirements are complete, traceable, and aligned with solution desi
• gn.Support testing, defect triage, user acceptance activities, and requirements clarification throughout implementati
• on.Identify risks, issues, process impacts, and requirement changes, and communicate findings to project leadership and stakeholde

• rs.
• Mandatory Qualificati
• ons:5+ years of experience performing business analysis in enterprise system implementati
• ons.Experience gathering requirements for case management systems, regulatory systems, or similar enterprise soluti
• ons.Experience facilitating discovery workshops and documenting as-is and to-be business proces
• ses.Experience creating requirements traceability matrices (RTM), user stories, acceptance criteria, and test scri

• pts.
• Desirable Qualificat
• ions:Business analysis certification such as CBAP, CCBA, PMI-PBA, or Salesforce-related certification prefe
• rred.Familiarity with public sector adjudication or regulatory proc

esses