Please Note that the client is only considering US citizens and Green Card holders for this position due to federal government requirements.

We are seeking an experienced Sr. Salesforce Business Analyst to support a federal client in assessing,
analyzing, and improving an existing Salesforce environment. This role will work closely with
business stakeholders, Salesforce architects, administrators, and technical teams to gather
requirements, document current-state and future-state processes, and support modernization and
optimization initiatives across the Salesforce platform. The Business Analyst will facilitate discovery
activities, analyze business workflows, identify operational and functional gaps, and help translate
business needs into actionable user stories and solution recommendations. The ideal candidate has
strong business analysis expertise, Salesforce platform knowledge, excellent communication skills,
and experience supporting complex enterprise or federal environments.

o Conduct discovery sessions, stakeholder interviews, and workshops with business and
technical teams.
o Gather, analyze, and document business requirements, workflows, process maps, and user
stories.
o Analyze existing Salesforce business processes, configurations, reporting, automation, and user
experience.
o Support assessment activities related to GAO audit findings, compliance requirements, and
operational risks.
o Collaborate with Salesforce Solution Architects, administrators, developers, and program
leadership to define solution recommendations.
o Assist with backlog management, prioritization activities, and roadmap planning.
o Facilitate communication and alignment between business stakeholders and technical delivery
teams.
o Develop business process documentation, executive summaries, presentations, and status
reports.
o Identify opportunities to improve operational efficiency, reporting, data quality, governance,
automation, and user adoption.
o Support testing, validation, change management, training, and user adoption efforts as needed.

6+ years of experience as a Salesforce Business Analyst or related business systems
analyst role.
Salesforce Admin Certification is a must
o Experience conducting stakeholder interviews, workshops, requirements gathering,
and discovery sessions.
o Strong understanding of Salesforce platform capabilities, including Service Cloud,
Lightning Experience, workflows/automation, reports, dashboards,
profiles/permissions, and data management.
o Experience creating and documenting business requirements, user stories,
acceptance criteria, workflows, and process maps.
o Ability to analyze business processes and identify functional gaps and improvement
opportunities.
o Experience supporting Agile delivery methodologies, backlog grooming, and sprint
planning activities.
o Strong analytical, communication, facilitation, and presentation skills.
o Experience collaborating with architects, developers, administrators, testers, and
executive stakeholders.
o Familiarity with governance, developers, administrators, testers, and executive
stakeholders.
o Familiarity with governance, compliance, audit, and risk management activities within
enterprise environments.
o Ability to manage multiple stakeholders and priorities in a complex organization.
o Strong understanding of the future of AI Agents and data as it applies to the
Salesforce ecosystem.
o Ability to obtain and/or maintain a federal government clearance (Public Trust).

o Experience supporting federal government agencies or public sector organizations.
o Familiarity with GAO audits, federal compliance standards, or oversight processes.
o Salesforce certifications such as Salesforce Business Analyst, Administrator, Platform
App Builder, or Service Cloud Consultant.
o Experience supporting Salesforce modernization and migration initiatives.
o Knowledge of Agile tools and product backlog management practices.
o Experience with data governance, reporting strategy, and Salesforce integrations.
o Familiarity with DevOps and release management practices within Salesforce
environments.
Experience supporting user training, organizational change management, and adoption
initiatives

Salesforce Business Analyst

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