Salesforce Business Analyst (Boston, MA)

• Salesforce Business Analyst
• Hybrid - Boston, MA - Local
• 12+ Month Contract
• Phone then video interview

Independent Contractors Only

Job Description

• Required Qualifications
• Bachelor’s degree in information systems, Business Administration, Public Administration, or related field
• 7+ years of experience as a Business Analyst, preferably in government or public sector IT
• Hands-on experience with Salesforce (configuration, reporting, workflows)
• Strong understanding of business process analysis and documentation
• Experience working in Agile or hybrid project environments
• Excellent communication skills, especially with non-technical stakeholders

• Preferred Qualifications
• Salesforce certifications (e.g., Administrator, Business Analyst)
• Experience with government systems, public sector data, or transportation-related services
• Familiarity with tools such as:
• ADO
• Jira
• Knowledge of integrations (APIs, middleware) and data governance practices
• Experience supporting accessibility compliance and public-facing applications

• Key Competencies
• Public sector awareness and accountability
• Stakeholder engagement across diverse departments
• Process improvement and service optimization
• Data analysis and reporting
• Regulatory and compliance sensitivity
• Clear documentation and communication