Salesforce and Business Systems Analyst

ISA has spent eighty years helping the world's industries run better through automation. This 100% remote role turns that mission inward: you'd be working on building the reporting and processes the whole organization runs on. Real ownership, genuinely varied data, and work that visibly matters backed by a remote culture ISA actually invests in, from One Medical and pop-up days off to tuition reimbursement, a 403(b), and an annual incentive bonus program. Automation depends on people, and we lead with that purpose every day.

• Role Description This full-time remote role for a Salesforce and Business Systems Analyst focuses on optimizing ISA’s business processes and systems to support organizational goals. The analyst will manage day-to-day Salesforce.com administration, including configuration, user support, data integrity, reporting, and system maintenance. Responsibilities include gathering and documenting business requirements from stakeholders, translating them into system solutions, and coordinating with internal teams or vendors to implement enhancements. The role involves analyzing existing processes, identifying inefficiencies, and recommending improvements that align with best practices and ISA’s strategic objectives. The analyst will also create dashboards and reports, support integrations with other business applications, provide user training and documentation, and help ensure systems support accurate data-driven decision-making.
• Qualifications
• Education & Certification
• Bachelor’s degree preferred; equivalent experience may substitute for degree requirements.
• Salesforce Administrator certification preferred.
• Additional Salesforce certifications recommended.
• Experience
• 3+ years of Salesforce administration experience required.
• Experience in associations or nonprofit organizations preferred.
• Experience with Fonteva preferred.

• Skills & Competencies
• Strong communication skills and attention to detail.
• Proficiency with Salesforce.
• Strong working knowledge of the internet and content management systems.
• Proficiency with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.
• Strategic mindset combined with a pragmatic, can-do approach.
• Ability to manage relationships with team members from different functional areas and professional backgrounds.
• Ability to pivot often and adapt quickly.
• Strong time-management skills.
• Demonstrated ability to meet deadlines, prioritize simultaneous requests, and manage laterally and upward.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively at all levels of the organization.
• Ability to evaluate information from multiple sources, reconcile conflicts, and translate high-level needs into practical details.

• Travel
• Infrequent travel may be required, including attendance at all-staff organizational meetings.

NO AGENCIES OR RECRUITERS PLEASE

ALL CANDIDATES MUST BE ELIGIBLE TO WORK FOR ANY US EMPLOYER