- RPA Support & Operations Analyst-Only USC
- Location: Charlotte, NC (Remote)
- Job Summary:
- We are seeking a proactive and detail-oriented RPA Support & Operations Analyst to manage and support Robotic Process Automation (RPA) solutions in a production environment.
- The role requires strong troubleshooting skills, ownership of bot operations, effective stakeholder communication, and the ability to independently investigate and resolve issues while ensuring business continuity.
- Key Responsibilities
- 1. RPA Operations & Support
- • Monitor RPA bot executions and ensure successful completion of scheduled processes.
- • Perform break/fix code changes and support routine bot maintenance activities.
- • Review process documentation, knowledge transfer materials, and training videos to gain a thorough understanding of supported automations.
- • Validate bot configurations and ensure all prerequisite activities are completed before execution.
- • Verify and validate process outputs before communicating results to business stakeholders.
- • Identify, analyse, and resolve production incidents with a focus on root cause identification and preventive actions.
- • Maintain operational stability and adherence to established support procedures.
- 2. Incident Management & Troubleshooting
- • Investigate bot failures, system exceptions, and process deviations.
- • Perform detailed troubleshooting to determine root causes rather than only reporting issues.
- • Develop and recommend corrective and preventive actions.
- • Escalate complex incidents appropriately while providing relevant diagnostic findings.
- • Document issues, resolutions, and lessons learned to improve support effectiveness.
- 3. Business Stakeholder Management
- • Provide timely and proactive communication regarding incidents, outages, and service requests.
- • Respond to business queries within agreed service levels.
- • Clearly communicate root causes, impacts, and next steps in a concise, business-friendly manner.
- • Ensure stakeholder requests are tracked and followed through to completion.
- • Build strong working relationships with business users and process owners.
- 4. Team Collaboration & Communication
- • Actively participate in daily stand-ups, support reviews, and team meetings.
- • Communicate work progress, challenges, and risks proactively.
- • Seek guidance and support when blocked on issues or technical challenges.
- • Ensure timely updates are provided when unable to attend team meetings.
- • Take ownership of assigned work and collaborate effectively with cross-functional teams.
- 5. Continuous Improvement & Initiative
- • Demonstrate ownership in identifying solutions and resolving operational issues.
- • Research and provide procedural guidance or SOPs for common support requests.
- • Leverage available tools, knowledge bases, and AI-assisted resources to improve support effectiveness.
- • Identify automation, process improvement, and operational efficiency opportunities.
- • Contribute to knowledge management and process documentation.
- Required Skills & Experience
- Primary Skills
- • Robotic Process Automation (RPA) Support
- • RPA Bot Monitoring & Operations
- • Incident Management & Troubleshooting
- • Root Cause Analysis (RCA)
- • Production Support
- • Process Validation & Quality Checks
- Secondary Skills
- • UiPath / Automation Anywhere / Blue Prism (any RPA platform)
- • SQL and Data Validation
- • Process Documentation and Knowledge Management
- • ServiceNow or ITSM Tools
- • Stakeholder Communication
- • Business Process Analysis
- Soft Skills
- • Strong ownership and accountability
- • Excellent verbal and written communication
- • Proactive problem-solving mindset
- • Attention to detail and diligence
- • Ability to work independently with minimal supervision
- • Strong collaboration and teamwork skills
- • Customer-focused approach
- Qualifications
- • Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- • 3-7 years of experience in RPA Support, Application Support, or Automation Operations.
- • Experience supporting business-critical automation solutions in a production environment.
- Preferred Experience
- • Experience in enterprise automation support environments.
- • Exposure to SAP-integrated automated processes.
- • Experience creating SOPs, knowledge articles, and operational runbooks.
- • Familiarity with monitoring tools, ticketing systems, and service management processes.
- Skills
- Mandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSM
- Good to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate
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RPA Support & Operations Analyst-Only USC
VBeyond Corporation
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