Revenue Analyst

• Kelly, in partnership with Johnson & Johnson, is hiring a Revenue Reconciliation Analyst
• Description:
• The Revenue Reconciliation Analyst is responsible for managing customer account revenue reconciliation by investigating, analyzing, and resolving customer deductions and claims in a timely manner. This position delivers exceptional customer service through strong collaboration with both external customers and internal business partners. The role involves gaining an in-depth understanding of customer business practices and internal policies, partnering with cross-functional teams to address complex issues, and leading efforts to minimize deductions through process improvements. Utilizing process excellence tools and technology, the Revenue Reconciliation Analyst identifies revenue trends and supports the achievement of organizational and account-specific goals.

This position is also open to New Brunswick, NJ, Titusville, NJ, and Horsham, PA.

Key Responsibilities include, but are not limited to:

• Business Responsibilities
• Proactively manage deductions and disputes to meet metrics and goals through integration with logistics, sales, and finance partners.
• Manage all debit and credit transactions; follow documented processes and procedures, ensuring all compliance standards and approvals are met.
• Maintain customer accounts according to departmental policies and
• procedures.
• Develop competency in all Microsoft applications (Excel, PowerPoint,
• Word), as well as business applications such as SAP, Business Warehouse, and others.
• Manage and direct requests and inquiries from internal and external business partners.
• Learn and utilize new technology to perform root cause analysis and
• resolve issues related to individual and team metrics.
• Monitor key performance indicators, including outstanding deduction dollars, aged deductions, and timely case closure of delivery service issues.
• Maintain customer accounts according to best practices, audit controls, national policies, and SOPs.
• Assist with internal and external audits and ensure J&J remains audit-ready. This may include gathering data for audit requests or direct interaction with auditors.
• Complete other related revenue management activities as assigned.
• Prepare and effectively present information in various settings and
• across organizational levels.
• Revenue Projects Initiatives
• Identify and implement innovative solutions through analytics and various project management methodologies.
• Drive process improvements that impact deduction management and dashboard measures.
• Participate in and lead customer-specific initiatives.
• Complete other process and project activities as assigned.
• Team & Individual Accountabilities
• Serve as subject matter expert within the functional area with end-to-end responsibility for the account portfolio.
• Participate in and lead team meetings and decision-making sessions.
• Complete all assigned compliance training requirements.
• Complete other performance management activities as assigned.

Required Skills and Experience:

• BA/BS in Finance, Accounting, Supply Chain, or Business preferred.
• Minimum of 2 years of experience in accounts receivable, deduction management, or collections.
• Experience working in a highly matrixed, global organization is critical for success.
• Strong interpersonal and communication skills.
• Excellent organizational, time management, and follow-up skills.
• Proficiency with MS Office Suite, including advanced Excel skills (vLookups, pivot tables).
• Strong collaboration skills and the ability to influence without authority.
• Demonstrated analytical and problem-solving abilities.
• Ability to manage multiple priorities and work independently.

Preferred Skills and Experience:

• Experience in Customer Service, Accounts Receivable, or Supply Chain, including Order Management, Reverse Distribution/Logistics, and/or Distribution.
• LEAN/SIX SIGMA/APICS training, certification, or equivalent experience.
• Working knowledge of SAP and/or Business Warehouse (BW).
• Knowledge of SOX, GCC, and/or GMP requirements.