Remote Service Contract Strategy Analyst

The Service Contract Strategy Analyst serves as a strategic, data-driven business partner focused on growing service contract revenue, improving renewal rates, and enhancing the customer experience for medical device customers. This role partners closely with Sales, Field Service, Finance, and Marketing to optimize contract performance and identify opportunities for sustainable growth.

Responsibilities

• Drive renewal, warranty expiration, and additional coverage strategies to increase contract attachment and retention.
• Support achievement of annual service contract revenue and profitability targets through analysis, pricing, proposals, and financial modeling.
• Partner with Finance to ensure accurate invoicing, billing adjustments, and revenue recognition.
• Analyze contract performance, historical data, costs, and customer trends to identify opportunities and support ROI decisions.
• Develop data-driven strategies to increase contract penetration and proactively drive coming-off-warranty opportunities.
• Collaborate cross-functionally to develop new service offerings, upgrades, and process improvements that enhance efficiency and customer experience.
• Serve as a subject matter expert on ERP, CRM, and related contract processes.
• Mentor teammates, support onboarding and training, and independently lead special projects with minimal supervision.
• Identify root causes and recommend solutions to improve contract performance and operational effectiveness.