Remote – Guidewire Business Analyst

Our client is seeking a Guidewire Business Analyst to provide business analysis services for a timeboxed (10 business weeks) T&M effort to assess the current Guidewire BillingCenter implementation, with a focus on identifying the root causes of operational challenges, evaluating the effectiveness of existing business processes, and recommending opportunities to improve automation, efficiency, and alignment with Guidewire best practices.

• The assessment will include, but is not limited to, the following areas:
• Evaluate the suitability of the current delinquency process for the non-standard auto portfolio.
• Assess the business and operational impact of collecting two initial payments prior to the standard billing cycle.
• Identify manual activities, process gaps, and operational inefficiencies throughout the delinquency lifecycle.
• Review process dependencies, data flows, and coordination between Guidewire BillingCenter and Guidewire PolicyCenter.
• Analyze existing delinquency-related production defects, recurring issues, and backlog trends to identify systemic root causes.
• Assess opportunities to leverage out-of-the-box Guidewire BillingCenter capabilities and configuration to reduce customization, improve automation, and simplify operations.
• Establish a common understanding of the end-to-end delinquency lifecycle across business and technical stakeholders, including process ownership, business rules, and system interactions.
• Review the Three Pay payment plan and delinquency process to identify opportunities to improve customer outcomes, operational efficiency, and alignment between customer equity positions and delinquency actions.
• Review billing- and payment-related integrations between Guidewire BillingCenter, Guidewire PolicyCenter, and external systems to identify integration gaps or operational impacts.
• Review end-to-end billing payment processes and controls to identify opportunities to improve payment reliability, monitoring, reconciliation, operational efficiency, and the prevention of avoidable delinquency activity.