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Distributed Generation (DG) Subject Matter Expert (SME)
The Client Transformation Program is a multi-year effort designed to improve how we serve customers and how work gets done across Customer Operations.
It introduces a new platform that brings together customer information, interactions, and actions in one place, supporting end-to-end ownership of the customer experience, clearer accountability, and simpler, more connected ways of working.
As an important capability area within the Client Transformation Program, “Distributed Generation (DG)” addresses how we interact with customers with established Distributed Generation (DG) facilities (e.g. solar, wind, batteries).
Once established and connected to our networks, these facilities must be properly accounted for in our Customer Information System (CIS) for purposes of metering, billing, distribution of generation credits, payment processing, collections, etc.
DG facilities range from simple isolated “behind the meter” setups to large-scale interconnected projects distributing credits to remote locations.
The Distributed Generation (DG) Subject Matter Expert (SME) is responsible for realizing required business capabilities, critical integrations (internal and external), related business processes, and the rules, obligations, controls, and service levels satisfied by those processes.
The SME must design, test, optimize, and implement these business processes within the Client Transformation Program.
The SME is responsible for driving automated business functions that deliver high accuracy and operational efficiency.
This position will work closely with business stakeholders, technology teams, and functional team leadership to ensure that Distributed Generation (DG) processes are optimized and effectively implemented within Client.
Brings process knowledge and proficiency to the functional team used to ensure business requirements are delivered through the Client solution.
Designs business process workflows that ensure satisfaction of rules, obligations, controls, and expected service levels.
Successfully implements business processes supporting Distributed Generation (DG).
Ensures business standardization across all jurisdictions and detailed process design, aligning with out-of-the-box software solution capabilities.
Assesses exceptions, identifies risks, issues, and mitigation options associated with standardization.
Coordinate functional development with peers and cross-function analysts providing them with direction and skills to support project work.
Ensures deliverables meet requirements and are completed on time.
Provides production support during the program lifecycle, pending service introduction recommendation.
Required:
5+ years of experience in utility customer service, billing operations, metering and meter reading operations, field service scheduling and work order completion, service connection establishment and upgrade.
Proven experience delivering functional products in medium to large-scale CIS endeavors.
Strong knowledge of utility networks and metering technologies.
Hands-on configuration experience in relevant CIS platforms, ensuring proper alignment with business requirements.
Expertise in billing exception handling and automated workflows.
Experience with controls and bulk execution strategies to validate meter-to-cash processing accuracy.
Familiarity with regulatory compliance and revenue assurance in utility billing processes.
Demonstrated ability to lead stakeholder communication through functional and project leadership levels.
Additional valued experiences:
Utility industry
Experience with agile methodologies and lean principles
Experience with the implementation of new technologies and platforms
Background in regulatory compliance and reporting within billing operations
Experience implementing automated billing solutions and exception handling frameworks

RCI-RID-17819 Business Analyst (Distributed Generation (DG)) - NY

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