Quality Assurance Analyst

Quality Assurance Analyst at Shroff Travel

Role Overview

Shroff Travel has an opening for a Quality Assurance Analyst focused on accurate, dependable work across ticketing, tours, reservations, travel products, customer service, sales support, and office operations. In this position, you will review work outputs, records, and processes for accuracy, consistency, and compliance with documented standards while working with the records, systems, and teams used by Shroff Travel.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $71,000 - $80,000 per year

Your Responsibilities

• Review samples of booking, traveler, itinerary, supplier, and payment records against documented procedures, quality standards, and required fields.
• Identify errors, inconsistencies, missing information, and process gaps and record findings clearly.
• Track recurring quality issues and analyze patterns across booking and traveler-service workflows to identify likely root causes.
• Prepare quality metrics, exception summaries, and trend reports for travelers, suppliers, and internal travel teams.
• Work with process owners to verify corrective actions and confirm that resolved issues do not repeat.
• Maintain audit-ready quality documentation, review checklists, and evidence supporting completed checks for Shroff Travel.

What You'll Bring

• Experience in quality assurance, operations review, data validation, auditing, or process control.
• Strong attention to detail and ability to apply written standards consistently.
• Comfort using spreadsheets, checklists, issue trackers, and reporting tools.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Shroff Travel's remote-work environment.
• Ability to complete a pre-employment background check.

Employment Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $71,000 - $80,000 per year

Application

Complete the online application and attach your current resume. Review the information you provide before submitting.