Quality Assurance Analyst

Quality Assurance Analyst at One New Creation

Job Overview

One New Creation has an opening for a Quality Assurance Analyst focused on accurate, dependable work across moving services, call-center support, scheduling, customer communication, transportation, and operations. In this position, you will review work outputs, records, and processes for accuracy, consistency, and compliance with documented standards while working with the records, systems, and teams used by One New Creation.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $72,000 - $81,000 per year

What You'll Be Doing

• Review samples of customer, order, schedule, crew, vendor, and transportation records against documented procedures, quality standards, and required fields.
• Identify errors, inconsistencies, missing information, and process gaps and record findings clearly.
• Track recurring quality issues and analyze patterns across scheduling, order, transportation, and customer-service workflows to identify likely root causes.
• Prepare quality metrics, exception summaries, and trend reports for customers, crews, vendors, and operations teams.
• Work with process owners to verify corrective actions and confirm that resolved issues do not repeat.
• Maintain audit-ready quality documentation, review checklists, and evidence supporting completed checks for One New Creation.

What You'll Bring

• Experience in quality assurance, operations review, data validation, auditing, or process control.
• Strong attention to detail and ability to apply written standards consistently.
• Comfort using spreadsheets, checklists, issue trackers, and reporting tools.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in One New Creation's remote-work environment.
• Ability to complete a pre-employment background check.

Position Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $72,000 - $81,000 per year

Apply

Complete the online application and attach your current resume. Review the information you provide before submitting.