Quality Assurance Analyst

Quality Assurance Analyst at Customand

Location: United States — 100% Remote

Job Type: Full Time

Salary: $70,500 - $79,500 per year

Role Summary

Customand is hiring a full-time, 100% remote Quality Assurance Analyst to support its moving and relocation, customer service, scheduling, transportation, orders, crews, and operational coordination. In this position, you will review work outputs, records, and processes for accuracy, consistency, and compliance with documented standards while working with the records, systems, and teams used by Customand.

What You'll Handle

• Review samples of customer, order, schedule, crew, vendor, and transportation records against documented procedures, quality standards, and required fields.
• Identify errors, inconsistencies, missing information, and process gaps and record findings clearly.
• Track recurring quality issues and analyze patterns across scheduling, order, transportation, and customer-service workflows to identify likely root causes.
• Prepare quality metrics, exception summaries, and trend reports for customers, crews, vendors, and operations teams.
• Work with process owners to verify corrective actions and confirm that resolved issues do not repeat.
• Maintain audit-ready quality documentation, review checklists, and evidence supporting completed checks for Customand.

What You Need

• Experience in quality assurance, operations review, data validation, auditing, or process control.
• Strong attention to detail and ability to apply written standards consistently.
• Comfort using spreadsheets, checklists, issue trackers, and reporting tools.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Customand's remote-work environment.
• Ability to complete a pre-employment background check.

Work Arrangement

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $70,500 - $79,500 per year

How To Apply

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.