QA Analyst

• Lane Four is growing! We hope you will consider joining our amazing team of heroes!
• We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards. This is an entry-level role designed to offer significant opportunities for learning and growth. Whether you've already worked within the Salesforce ecosystem or simply have an interest in technology and consulting, we invite you to learn more about who we are and the opportunity ahead.

• A Lane Four Team Member embodies…
• WHO we are through the cornerstones of our Company Culture

• Be Real
• Be Human
• Be Curious
• Own It and Do Good Work
• WHAT we believe - The following principles guide our decision making and every move we make

• Empowerment
• Mentorship
• Accountability
• Authenticity

• How We Have Helped
• Lane Four specializes in optimizing and scaling go-to-market operations on Salesforce, HubSpot, and adjacent technologies. We deliver both strategic insights and actionable plans to drive success across critical revenue operations at scale, empowering tech-enabled B2B companies across industries such as high tech/SaaS, financial services and fintech, manufacturing, and digital/media. As we continue to grow our client base, we're also expanding our consulting, development, and go-to-market teams to better serve their needs.

• We're proud to have earned the 23rd spot on the Top 100 Best Workplaces in Canada (100 or fewer employees) list, and we're Great Place to Work® Canada certified, having also been recognized as one of the Best Workplaces in Technology for 2026/2027!
• Additionally, Lane Four was recognized on the 2025 Report on Business list of Canada's Top Growing Companies, ranking No. 113 overall and No. 139 within the Consulting category.

• The Opportunity
• We’re looking for a QA Analyst who will be responsible for ensuring our consulting processes and solutions adhere to company and market standards, organizing end user product feature documentation, performing QA testing, and documenting new features. You will work with the QA Manager, Director of Software Development and clients to ensure developed features meet customer needs.

Day-to-day tasks will be focused on testing newly developed features, writing easy-to-use guides for complex business automation features, and exploring use cases on existing features to update end user documentation.

What you’ll be responsible for:

• Develop customer-facing product documentation such as release notes and how-to documentation
• Write test cases for features in development and execute tests
• Document the results of testing, providing feedback to the development team and change request owners
• Write customer communications for product releases highlighting new features and their value to the customer
• Configure product features to capture illustrative screenshots and provide visual content to the Marketing team for end user communications
• Independently run testing scenarios to confirm and document use cases and expected functionality for existing features and edge cases
• Review existing feature documentation to update it according to the current product capabilities, recommend changes to the organization of how-to documentation to improve feature discoverability for customers

What you’ll bring:

• 1-3 years of technical writing, quality assurance, or relevant experience
• Excellent written communication skills with ability to translate complex concepts into concise and simple text
• Methodical approach to testing considering expected use cases and edge cases
• Ability to understand features from a customer’s point of view to create written documentation, visual content, and perform test cases highlighting their interests in each feature
• Time management skills to balance priorities of testing changes in development against creating valuable documentation for new and existing features
• Experience with Katalon is a strong bonus

What we offer:

• Small team of people who get along and help each other succeed
• Flexible Work Arrangements (Hybrid)
• Our beautiful office is located in downtown Toronto featuring an open work space and snack service
• Relationship-driven company with a strong and diverse customer base
• Benefits: Health Spending & Wellness Account
• Ongoing support of learning initiatives and professional development activities
• Salary: $60,000 - $85,000 based on experience