QA Analyst I

Education - It's in Our DNA

At Barnes & Noble Education (“BNED”) we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together, our teams work to elevate lives through education.

To support this mission, we are seeking a detail-oriented QA Analyst I to join our team. The QA Analyst I supports the quality and reliability of enterprise applications through software testing, issue analysis, and application support. This role executes test plans, validates system functionality, documents results, and collaborates with technical and business teams to ensure applications meet business requirements and deliver a positive user experience. The QA Analyst I also assists in resolving application issues and supports system enhancements throughout the software development lifecycle.

How You'll Make An Impact

• Develop, maintain, and execute test plans, test cases, and test scripts based on functional and business requirements.
• Perform functional, regression, integration, and user acceptance testing to validate application functionality and system enhancements.
• Document testing results, identify defects, and communicate findings to support timely issue resolution.
• Collaborate with developers, business users, and cross-functional teams to understand requirements, validate changes, and improve application quality.
• Assist in troubleshooting and resolving Tier 2 application support issues.
• Support system implementations, upgrades, patches, and production releases through testing and validation activities.
• Maintain testing documentation and contribute to continuous improvements in QA processes and standards.
• Perform additional responsibilities as required.

What You'll Need To Succeed

• 1-3 years of experience in software quality assurance, application testing, technical support, or a related technology role.
• Basic understanding of quality assurance methodologies, testing principles, and the software development lifecycle (SDLC).
• Strong analytical, troubleshooting, and problem-solving skills with keen attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new technologies and business applications.

How We Elevate Our Employees

We believe your success is our success, so our benefits package is designed specifically to support you in every aspect of your life. At BNED, we offer a variety of programs and resources to support the physical, mental, and financial well-being of our employees by offering a competitive total rewards package for full-time employees, which includes medical, dental, and vision plans, 401k with an annual discretionary match, life insurance, commuter benefits, paid time off with paid holidays, and a broad range of other benefits.

The hiring rate for this position is $20.50 per hour. This rate represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications.

Our Commitment to Diversity, Equity, & Inclusion

At Barnes & Noble Education we empower everyone. Our mission is to support students, faculty and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

Barnes & Noble Education is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. In the spirit of inclusivity, qualified applicants will receive consideration for employment without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, protected veteran status, race, religion or sexual orientation.