Process Improvement Analyst

Process Improvement Analyst at Viyahe

Location: United States — 100% Remote

Job Type: Full Time

Salary: $93,000 - $101,500 per year

Role at Viyahe

Viyahe is expanding its remote team with a Process Improvement Analyst working across technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations. The Process Improvement Analyst will analyze operational performance and improve processes, capacity, reporting, and decision-making. The opening is full time, fully remote, and open to candidates throughout the United States.

What You'll Work On

• Collect and analyze operational data related to volume, capacity, service levels, productivity, cost, or cycle time in the Process Improvement Analyst role at Viyahe.
• Build reports and dashboards that show trends, bottlenecks, exceptions, and performance against targets as part of the Process Improvement Analyst role at Viyahe.
• Map current processes, identify recurring delays or control gaps, and quantify improvement opportunities across travel technology and traveler support in this Process Improvement Analyst position.
• Partner with operational teams to test process changes and measure results after implementation for the Viyahe team as part of Process Improvement Analyst work.
• Maintain assumptions, metric definitions, source notes, and documentation for recurring analysis while supporting travel technology and traveler support in the Process Improvement Analyst role at Viyahe.
• Prepare clear recommendations and management summaries based on evidence and measurable impact as part of day-to-day Process Improvement Analyst responsibilities at Viyahe.

What You'll Bring

• Strong analytical, spreadsheet, process-mapping, and problem-solving skills for the Process Improvement Analyst opening at Viyahe.
• Experience with operational metrics, dashboards, BI tools, SQL, or reporting platforms is helpful.
• Ability to break complex workflows into measurable steps and identify root causes.
• Clear communication with both operational and analytical stakeholders.
• Strong documentation discipline and attention to data quality.
• A pre-employment background check is required.

Position Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $93,000 - $101,500 per year

Application

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.