POS Technical Support Analyst

Retail POS Production Support / Systems Engineer

• Location: Hybrid – Candidates near Salisbury, NC preferred
• Work Arrangement: Fully Remote; candidates must be willing to work onsite in Salisbury, NC a few times per week as needed
• Job Type: Contract through the end of the year with potential for extension

• Position Overview
• We are seeking a Retail POS Production Support / Systems Engineer with strong experience supporting retail Point-of-Sale (POS) technology and payment systems, with grocery retail experience strongly preferred. This role will serve as an individual contributor responsible for troubleshooting production issues, managing daily priorities, supporting technology projects, and coordinating with internal teams and external vendors.

The ideal candidate is a self-motivated, analytical problem solver who can work independently with limited supervision while effectively communicating issues, priorities, and solutions. This position requires hands-on experience with retail POS terminals, PIN pads, payment processing, and production support environments.

Key Responsibilities:

• Provide production support for retail POS systems, terminals, PIN pads, payment processing, and related store technology.
• Troubleshoot, triage, and resolve technical issues impacting retail operations, escalating complex issues when appropriate.
• Participate in daily team meetings to review open issues, challenges, priorities, and production support activities.
• Independently manage and execute daily priorities while balancing production support requests and project responsibilities.
• Serve as a technical point of contact for assigned projects and initiatives.
• Coordinate with internal technology teams, business stakeholders, and external vendors to troubleshoot issues and drive projects to completion.
• Monitor and analyze system performance, identify recurring issues, and help develop effective resolutions.
• Support the planning, engineering, implementation, and ongoing maintenance of POS and related infrastructure.
• Participate in production support escalations and provide clear technical communication regarding root cause, impact, status, and resolution.
• Maintain strong documentation and communication around incidents, requests, technical changes, and project activities.
• Contribute to project workstreams and operate within established program and project management methodologies.
• Provide recommendations and technical input related to retail POS and payment technology.

Required Qualifications:

• Hands-on retail POS technology experience is required, including experience supporting POS terminals and PIN pads.
• Experience with retail payment processing is required.
• Grocery retail experience is strongly preferred.
• Proven experience providing production support and troubleshooting in a retail technology environment.
• Strong analytical and problem-solving skills with the ability to troubleshoot issues independently.
• Demonstrated ability to work as an individual contributor and self-starter with limited day-to-day supervision.
• Ability to manage competing priorities, triage incoming requests, and execute daily responsibilities effectively.
• Strong verbal and written communication skills.
• Experience working directly with external technology vendors and serving as a point of contact for projects or technical issues.
• Understanding of program/project management models and methodologies.
• Ability to participate in daily meetings and clearly communicate open issues, challenges, priorities, and status.