Oracle Sales Cloud - Business Analyst

• Position : Oracle Sales Cloud Analyst
• Duration: 12+ Months
• Location : Remote/ Canada

POSITION GENERAL DUTIES AND TASKS -

• Mandatory qualifications:
• Minimum 5 years as a Business Analyst within a complex environment.
• Minimum 2 years working with CRM systems (e.g., Oracle Sales and Service, MS Dynamics 365, Salesforce, HubSpot) — Oracle Fusion Cloud Sales and Service is preferred.
• Experience gathering CRM requirements covering, at minimum: contact, account, case, service request, and work order.
• Strong business background or solid IT understanding, with a relevant degree in business or IT.
• Demonstrated ability to work in a dynamic environment, set priorities, and meet tight deadlines.
• Experience working in an Agile-Iterative environment and methodology.
• Excellent verbal, written, and presentation skills, with the ability to interact professionally with a diverse group including executives, managers, and SMEs.
• Excellent interpersonal, analytical, and creative problem-solving skills.

Roles and responsibilities:

• Lead and support requirements-gathering with multiple stakeholders through workshops, interviews, questionnaires, surveys, site visits, workflow analysis, use cases, and scenarios, following the Province's Agile-Iterative methodology.
• Translate business requirements into CRM functional specifications and user stories in MS Azure DevOps, supporting delivery in a composable architecture.
• Apply Oracle Fusion CRM knowledge to favour configuration over customization, identify process-improvement and re-engineering opportunities, and propose and communicate change strategies.
• Recommend best-fit CRM modules to meet requirements with minimal customization and maximum reusability.
• Maintain documentation as changes are introduced; create iteration release notes, user manuals, and training material; deliver training to drive end-user adoption.
• Provide coaching, mentoring, and knowledge transfer to ITSS team members.
• Define requirements for data migration from various source systems into the eCRM, and support data migration activities.
• Support Quality Assurance, integration testing, user acceptance testing, and post-production functional support.
• Work closely with the broader program/project team (Product Manager, Solution Architect, front- and back-end developers, PMs, other BAs, QA Analysts, and UX Designer).

• Desired qualifications (considered assets)
• Experience working with government organizations.
• Business Analyst certification.
• Oracle Sales and Service Fusion Cloud CRM certification, and hands-on Oracle Fusion Cloud CRM experience.
• Experience working with DevOps.