Operations Support Analyst - (Work shifts - OVERNIGHT and WEEKENDS)

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

IMPORTANT: Work shifts will be overnights from 11pm to 7am and will include weekends

• Job Title: Operations Support Analyst
• Location: Livingston Plaza, New York, NY – Onsite
• Duration: 12 Months (with potential for extension)
• Start Date: estimated - October 1, 2026
• W2 Hourly Rate: $38-43/hour
• Application Deadline: August 25, 2026
• Overview:

We are seeking an Operations Support Analyst who will support our NYC client, nights and weekends shifts.

This role supports 24x7 technology operations by monitoring critical hardware, software, databases, facility conditions, and infrastructure alerts; opening tickets; running approved scripts; and assisting system administrators with issue resolution. The position also supports alarm and alert optimization to reduce nuisance notifications and ensure actionable alerts reach the appropriate teams.

Duties:

• Monitor critical systems, hardware, software, Oracle and SQL databases, server CPU/memory/storage utilization, facility temperature alerts, HP servers, and APC NetBotz devices across agency environments.
• Open and update support tickets as needed, escalate operational issues, and assist system administrators with troubleshooting and resolution activities.
• Run pre-written scripted jobs in multiple environments, including Windows, Linux, and AS/400, in accordance with established operating procedures.
• Configure and optimize alarms and alerts to reduce nuisance notifications and ensure actionable alerts are routed to the appropriate technical teams.
• Collaborate with IT facility managers and operations teams to develop and improve monitoring tools and processes for the health of critical systems across a broad range of platforms.
• Perform onsite support at the primary downtown Brooklyn location and travel to other MTA network or field locations when required.

Mandatory Qualifications:

• Minimum 4+ years of relevant operations support experience.
• Experience working as part of a 24x7 IT operations team supporting critical systems and infrastructure.
• Experience monitoring hardware, software, server utilization, databases, and infrastructure/facility alerts.
• Experience opening support tickets, escalating issues, and assisting system administrators with incident resolution.
• Experience running pre-written scripted jobs in Windows, Linux, and AS/400 environments.
• Strong knowledge of basic Microsoft Office tools.
• Ability to communicate clearly and professionally by phone and email.
• Ability to work onsite and, after initial training, work the 11:00 PM–7:00 AM overnight shift including weekends.
• Ability to travel to MTA network and field locations and work at field locations for extended periods when required.
• Desirable Qualifications:
• Familiarity with PuTTY and SolarWinds monitoring tools.
• Familiarity with Building Management Systems (BMS).
• Experience with APC NetBotz devices, HP server monitoring, and facility temperature alerting.
• Experience selecting, installing, or upgrading field hardware.
• Experience supporting or developing monitoring tools for SQL and Oracle database environments.

Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

• AI-Assisted Resume Evaluation Notice
• Cloud and Things – Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

Our AI tools assist by:

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications
• Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
• You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [email protected]
• All personal information is handled confidentially in accordance with our privacy policy
• AI Tool Data Processing:
• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing
• Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.