Operations & Supply Chain Systems Analyst

Operations & Supply Chain Systems | Microsoft Dynamics 365 F&O

Overview

• We are seeking an experienced Senior Business Systems Analyst to support and enhance critical business applications across manufacturing, supply chain, warehousing, and distribution operations. This individual will play a key role in aligning technology solutions with business objectives by partnering with operational teams, IT stakeholders, and external vendors.
• The successful candidate will combine strong business process expertise with deep systems knowledge, helping drive continuous improvement initiatives, system enhancements, integrations, testing activities, and user adoption across a complex operational environment.
• Key Responsibilities

• Business Analysis & Solution Design
• Gather, analyze, and document business requirements, workflows, and system needs.
• Translate operational requirements into functional specifications and solution designs.
• Evaluate existing processes and identify opportunities for automation and optimization.
• Recommend technology solutions that improve operational performance and reporting capabilities.
• Assess the impact of system changes and enhancements on business processes and downstream applications.

• Systems & Application Support
• Provide advanced support for operational systems across manufacturing, warehousing, logistics, and supply chain functions.
• Troubleshoot complex system and process issues that extend beyond standard user support capabilities.
• Collaborate with technical teams and third-party vendors to resolve application and integration challenges.
• Define and manage system modifications, enhancements, and change requests.

• Project Delivery & Implementation
• Participate in the full project lifecycle including analysis, design, testing, deployment, training, and post-go-live support.
• Lead and coordinate testing activities, including functional testing, user acceptance testing (UAT), and process validation.
• Support system rollouts and implementation projects across regional and global business units.
• Monitor project timelines, deliverables, risks, and issue resolution activities.
• Prepare and communicate project updates to key stakeholders and management teams.

• User Engagement & Training
• Partner closely with business users to understand operational needs and ensure solutions meet business objectives.
• Facilitate workshops, system demonstrations, and process reviews.
• Develop user training materials, process documentation, work instructions, and standard operating procedures.
• Deliver end-user and Super User training through various learning formats.
• Support adoption and stabilization activities during Hypercare and post-implementation phases.

• Reporting & Analytics
• Utilize reporting and analytics tools to extract, analyze, and present business data.
• Develop operational reports and dashboards using approved reporting platforms.
• Support ad-hoc reporting requests and provide insights into system performance and business operations.
• Monitor trends and identify opportunities for improved efficiency and decision-making.

• Collaboration & Best Practice Leadership
• Promote knowledge sharing and collaboration across business functions and regions.
• Research and recommend industry best practices that can improve operational effectiveness.
• Act as a trusted advisor to stakeholders on business process improvement and system optimization initiatives.
• Foster strong relationships with internal teams, system users, and project stakeholders.

Required Skills & Expertise

• Strong understanding of business processes within one or more of the following areas:
• Supply Chain Management
• Manufacturing Operations
• Production Planning
• Warehousing
• Distribution
• Logistics

• Technical Skills
• Microsoft Dynamics 365 Finance & Operations experience, particularly:
• Supply Chain Management (SCM)
• Advanced Warehouse Management (AWM)
• Experience supporting Warehouse Management Systems (WMS)
• Understanding of Warehouse Control Systems (WCS)
• Experience managing ERP integrations and interfaces
• SQL querying and data analysis skills
• Experience with reporting and business intelligence tools such as:
• Power BI
• Business Objects
• D365 Reporting Tools
• Strong understanding of enterprise application architecture and system integration principles

• Problem Solving
• Ability to quickly identify business and technical issues.
• Strong analytical and troubleshooting skills.
• Comfortable working with complex operational processes and data structures.
• Ability to develop practical solutions that balance business requirements and technical constraints.

• Leadership & Communication
• Strong facilitation and stakeholder management skills.
• Experience leading workshops, user groups, and project meetings.
• Ability to communicate technical concepts to non-technical audiences.
• Proven ability to influence decision-making and drive successful outcomes.
• Capable of working effectively across cross-functional and geographically dispersed teams.

• Experience leading or supporting enterprise projects, including:
• Requirements gathering
• Planning and estimation
• Resource coordination
• Testing management
• Change management
• Deployment and Hypercare support
• Risk and issue management

The following will be considered advantageous:

• Material handling automation systems
• Automated warehouse technologies
• Machine control software
• Remote data capture technologies
• Global ERP implementation programs
• Change impact assessment and organizational readiness activities
• Training design and delivery
• Manufacturing execution systems (MES) exposure

• Education
• Bachelor's degree in Information Technology, Business, Supply Chain, Engineering, or a related discipline.
• Equivalent combination of education and relevant experience will also be considered.

• Professional Experience
• Minimum 7 years' experience in a Business Systems Analyst, ERP Analyst, Functional Consultant, or similar role.
• Experience working directly within manufacturing, logistics, warehousing, supply chain, or production-focused environments.
• Proven background supporting enterprise operational systems and process improvement initiatives.
• Strong track record delivering successful technology projects in complex operational settings.