Operations Analyst

Operations Analyst at Customand

Location: United States — 100% Remote

Job Type: Full Time

Salary: $90,500 - $99,500 per year

Role Summary

Customand has a remote opening for a Operations Analyst supporting moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations. In day-to-day work, you will analyze operational performance and improve processes, capacity, reporting, and decision-making. This opening is full time, 100% remote, and open to candidates throughout the United States.

What You'll Handle

• Collect and analyze operational data related to volume, capacity, service levels, productivity, cost, or cycle time in the Operations Analyst role at Customand.
• Build reports and dashboards that show trends, bottlenecks, exceptions, and performance against targets as part of the Operations Analyst role at Customand.
• Map current processes, identify recurring delays or control gaps, and quantify improvement opportunities across moving, scheduling, and relocation operations in this Operations Analyst position.
• Partner with operational teams to test process changes and measure results after implementation for the Customand team as part of Operations Analyst work.
• Maintain assumptions, metric definitions, source notes, and documentation for recurring analysis while supporting moving, scheduling, and relocation operations in the Operations Analyst role at Customand.
• Prepare clear recommendations and management summaries based on evidence and measurable impact as part of day-to-day Operations Analyst responsibilities at Customand.

What You Need

• Strong analytical, spreadsheet, process-mapping, and problem-solving skills for the Operations Analyst opening at Customand.
• Experience with operational metrics, dashboards, BI tools, SQL, or reporting platforms is helpful.
• Ability to break complex workflows into measurable steps and identify root causes.
• Clear communication with both operational and analytical stakeholders.
• Strong documentation discipline and attention to data quality.
• A pre-employment background check is required.

Work Arrangement

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $90,500 - $99,500 per year

How To Apply

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.