Job Description
Skill: Operational Support Analyst for Adobe Products / Technical Support - Operations
Strong technical troubleshooting abilities related to Adobe applications, user access, SSO, and provisioning.
Working knowledge of Adobe Admin Console, identity management concepts, and entitlement workflows.
Familiarity with enterprise Active Directory, group membership, and user provisioning flows.
Understanding of MFA, SSO (including PingFederate), and authentication protocols.
Ability to review and interpret logs for issue identification and troubleshooting.
5+ years in an IT Operational Support, Service Desk escalation, or Access Management role.
Strong background in troubleshooting user account issues, provisioning workflows, and SaaS product access.
Excellent documentation, communication, and customer service skills.
Experience supporting Adobe products in an enterprise environment (preferred).
Experience with SSO, MFA, and identity platforms such as PingFederate (preferred).
Excellent communication skills with the ability to work with both technical and non‑technical users.
Ability to manage multiple issues simultaneously in a fast‑paced environment.
Strong analytical skills with the ability to identify patterns and root causes.
Comfortable collaborating with Product teams, engineering partners, and cross‑functional support groups.

Operational Support Analyst for Adobe Products / Technical Support - Operations

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