Operational Performance Analyst, Senior - Rochester General Hospital, Operations-Professional (Full-Time, Days)

JOB TITLE: Operational Performance Analyst, Senior - Rochester General Hospital, Operations-Professional (Full-Time, Days)

STATUS: Full-Time

DEPARTMENT: Operations-Professional

LOCATION: Rochester General Hospital - 1425 Portland Avenue, Rochester, NY 14621

SCHEDULE: M-F, Days, Flexible

Position Summary

The Senior Operations Performance Analyst provides advanced analytical and operational support to clinical and administrative leadership across service lines and care settings. This role translates complex clinical, operational, and financial data into actionable insights to drive performance improvement, optimize efficiency, and enhance patient care outcomes. The analyst partners with system and site-based leaders to support strategic decision-making, regulatory readiness, and continuous improvement initiatives.

Responsibilities

• Develop and maintain dashboards, reports, and analytical tools to support data-driven decisions.
• Analyze operational, clinical, and financial data to identify trends and improvement opportunities.
• Present actionable insights and performance metrics to support leadership decision-making.
• Monitor key performance indicators, including quality, patient experience, safety, and operational efficiency.
• Lead and support process improvement initiatives to optimize operations and resource utilization.
• Ensure data accuracy, integrity, and consistency across reporting systems.
• Support regulatory compliance, audits, and accreditation readiness through reporting and data validation.
• Partner with clinical and operational leaders to implement data-driven improvement strategies.
• Provide analytical support for strategic initiatives, including capacity planning, staffing, and financial performance.

Minimum Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, Data Analytics, or a related field; or an equivalent combination of education and directly related experience
• Minimum of 3–5 years of experience in healthcare, business operations or information technology.

Preferred Qualifications

• Master’s degree in Healthcare Administration, Business Administration, Public Health, Data Analytics, or a related field
• Experience supporting hospital, ambulatory, or multi-site clinical operations
• Experience participating in or supporting performance improvement initiatives (e.g., Lean, Six Sigma, CUSP)
• Experience using healthcare data systems (e.g., Epic, Clarity, Caboodle, or similar)
• Experience developing data visualizations or dashboards (e.g., Tableau, Power BI)
• Experience with financial, productivity, or reimbursement analysis in a healthcare setting

Education

BS (Required)

Physical Requirements

LICENSES / CERTIFICATIONS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$70,000.00 - $88,000.00

City

Rochester

Postal Code

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.