Office Clerk (Billing or Data processing)-- AMADC5834299

Office Clerk (Billing or Data Processing)

Administrative and billing operations requiring additional support to maintain accuracy and service levels.

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

• Handle sensitive issues in order to ensure customer satisfaction;
• Provide detailed oral and written communication to business areas regarding inquiry resolutions;
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
• Meet personal/team qualitative and efficiency targets.
• Apply premium payments and deposits to policies
• Facilitate changes in payment mode, banking details, and pre-authorized checking
• Process wire, refund, suspense clearing, premium offset and chargeback
• In charge of responding to general billing and policy change inquiries
• Conduct research and histories

MUST-HAVE Hard Skills:

• Strong data entry and attention to detail
• Basic knowledge of billing or administrative processes
• Proficiency in MS Office (Excel, Word, Outlook)

SOFT SKILLS:

• Strong organizational and time management skills
• Clear written and verbal communication
• Ability to work independently and in a team

NICE-TO-HAVE:

• Experience in insurance or financial services
• Knowledge of policy or billing systems
• Ability to handle high-volume administrative tasks
• Bilingual in French and English (French is nice to have not a must have)