- Job Title: Network Operations Analyst
- Location: Syracuse, NY 13202
- Duration –6+ Months
🔹 Key Skills: TCP/IP, Subnetting, OSI Model, Network Monitoring, Incident Management, SLA Management, Troubleshooting & Escalation
Responsibilities include:
- • Monitor network health, alarms & events
- • Perform incident triage, troubleshooting & escalation
- • Create and maintain accurate incident tickets
- • Ensure SLA response and resolution targets
- • Coordinate with technical teams during major outages
- • Provide status updates to customers and management
- • Identify opportunities for process improvements
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Network Operations Analyst (Desktop Support)
KTek Resourcing
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