MS365 Copilot Support Analyst

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience MS365 Copilot Support Analyst to play a key role within a high-impact technical services team.

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
• Medical insurance (with employer cost sharing)
• Life insurance
• A 401(K) plan with company match
• Flexible spending through a cafeteria plan
• Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Provide day-to-day operational support for Microsoft 365 Copilot, including incident resolution, issue troubleshooting, and user assistance.
• Support configuration and administration activities within the Microsoft 365 environment in coordination with platform administrators.
• Develop and maintain user documentation, knowledge base articles, training materials, and operational procedures.
• Evaluate and test new Copilot capabilities, releases, and Microsoft roadmap enhancements; provide recommendations for implementation and support readiness.

Qualifications

Minimum (Required):

Years

Skills/Experience

2

Understanding of Microsoft 365 Copilot and Copilot Studio capabilities, licensing, governance, and security concepts.

2

Experience supporting enterprise SaaS platforms and end-user technologies.

2

Strong troubleshooting, communication, and customer service skills.

2

Knowledge of AI governance, responsible AI principles, data protection, and compliance requirements.

Preferred (Optional):

Years

Skills/Experience

2

Experience developing training materials and delivering technical training to diverse audiences.