Bachelor's Degree or equivalent combination of education and experience.
2-5 years of experience in business analysis, content management, governance, policy administration, mortgage operations, servicing, underwriting, knowledge management, or related fields.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Exceptional attention to detail and quality.
Experience managing structured documentation and business processes.
Proficiency in Microsoft 365 applications including Excel, Word, PowerPoint, Teams, and Copilot.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Required Skills
Knowledge of mortgage origination, underwriting, servicing, secondary market operations, or housing finance.
Familiarity with the Seller/Servicer Guide.
Experience supporting governance, compliance, content management, or policy-related functions.
Experience with SharePoint, content management systems, or knowledge management platforms.
Experience utilizing Generative AI solutions such as Microsoft Copilot or other enterprise AI technologies.
Experience creating, testing, or optimizing prompts for business processes.
Familiarity with AI governance, Responsible AI practices, and validation methodologies.
Experience identifying automation opportunities and implementing process improvements.

Mortgage Servicer Guide Content Analyst

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