Manager, Nonprofit Customer Success ($155,000 - $219,000) at Windfall Data, Inc.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title

Manager, Nonprofit Customer Success

Salary

$155,000 - $219,000

Company Description

Windfall Data, Inc. is a leading people intelligence and AI company that provides actionable insights to over 1,500 data-driven organizations. By leveraging best-in-class machine learning, the company helps go-to-market teams intelligently prioritize resources and engage the right people to drive significant business outcomes for nonprofits and enterprises alike.

Job Description

As the Manager of Nonprofit Customer Success at Windfall Data, Inc., you will lead a team of seven Customer Success Managers to scale our nonprofit vertical. You’ll own strategic account growth, build scalable processes, and mentor your team to deliver quantifiable ROI, ensuring our mission-driven clients maximize their fundraising potential.

Location

San Francisco, USA

Why this role is remarkable

• Lead the expansion of a high-impact nonprofit vertical within a rapidly growing AI-powered people intelligence platform used by over 1,500 organizations.
• Work directly with C-level executive sponsors at major nonprofit organizations to translate sophisticated data intelligence into high-impact, mission-driven fundraising outcomes.
• Join a values-driven culture—including "Win When Our Customers Win"—where you have the autonomy to build internal playbooks and influence the long-term Customer Success roadmap.

What You Will Do

• Manage, mentor, and scale a team of seven Customer Success Managers, overseeing their professional development and the recruitment strategy for high-quality new hires.
• Develop and execute comprehensive account growth strategies, including multi-threading and land-and-expand tactics, to significantly increase lifetime value across the nonprofit portfolio.
• Partner cross-functionally with product and engineering teams to validate and enhance Windfall’s offerings through feedback loops and strategic product feature requests.

The ideal candidate

• Has at least 8 years of experience in analytical, customer-facing roles like customer success or consulting, with a minimum of 3 years leading teams.
• Possesses deep expertise in navigating large organizations, driving product adoption, and maintaining high operational rigor in forecasting and risk identification.
• Brings a strong background in nonprofit fundraising or consumer financial data, coupled with proficiency in CRMs like Salesforce or Bloomerang and excellent communication skills.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.