Manager, Commercial Analytics
At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.
Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
About the Role
DHL eCommerce is seeking a Manager, Commercial Analytics to lead commercial and customer data analytics initiatives that drive strategic pricing decisions and business growth. This role is responsible for overseeing advanced analytics, customer profiling, piece-level data (PLD) analysis, and the development of reporting solutions that provide actionable insights across the organization.
The ideal candidate combines strong technical expertise with proven leadership experience and a passion for transforming large datasets into meaningful business recommendations. This position will manage a team of analysts while partnering closely with Sales, Pricing, and Commercial leaders to support profitability, pricing strategy, Commercial IQ initiatives, and AI-driven analytical solutions.
To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future.
Key Responsibilities
Lead the development, maintenance, and continuous enhancement of PLD reporting solutions in Power BI.
Ensure all PLD analyses meet established one-day turnaround service-level expectations.
Support the annual General Rate Increase (GRI) process in partnership with Commercial and Pricing leadership to ensure accurate and seamless execution.
Drive Commercial IQ initiatives and contribute to AI-enabled analytical solutions that support profitability monitoring and pricing decisions.
Analyze large and complex commercial and customer datasets to identify trends, opportunities, and actionable business insights.
Partner with Sales, Pricing, and Commercial teams to understand business requirements and translate them into analytical solutions.
Manage, mentor, and develop a team of Analysts and Senior Analysts, ensuring high-quality and accurate analytical outputs.
Identify opportunities for automation, process optimization, and reporting improvements.
Deliver customer-specific analyses and ad hoc reporting to support business needs.
Monitor and maintain Power BI reporting environments to ensure reporting accuracy, system availability, and alignment with business requirements.
Support special projects and perform additional duties as assigned.
Qualifications
Required Education & Experience
Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Computer Science, or a related quantitative field.
5–8 years of progressive analytics experience, including significant team leadership experience.
Demonstrated success leading analytical projects and leveraging data to drive business decisions.
Preferred Education
Master's degree in Business Analytics, Data Science, MBA with an analytical focus, or a related discipline.
Preferred Certifications
Microsoft Power BI Certification
Microsoft Azure Certifications (Azure Data Engineer, Azure Data Scientist, or similar)
Databricks Certifications
Six Sigma or other process improvement certifications
Technical Skills & Expertise
Advanced data mining, modeling, and analytical skills.
Expert-level proficiency in:
SQL (required)
Microsoft Access (required)
Microsoft Excel (required)
Power BI
Databricks
Experience with:
Azure Data Lake Storage (ADLS)
Azure Databricks
Azure Data Factory
Azure Synapse Analytics
Strong knowledge of:
SQL
PySpark/Python
DAX
Power Query
Experience developing scalable reporting and business intelligence solutions.
Ability to transform complex datasets into clear business recommendations and strategic insights.
Leadership Competencies
High-energy professional with a strong analytical mindset.
Proven ability to lead, coach, and develop high-performing teams.
Quick learner with the ability to adapt to evolving business priorities.
Strong problem-solving and critical-thinking skills.
Self-starter who thrives in a fast-paced environment and effectively manages competing priorities.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally and influence decision-making through data-driven insights.
Physical Requirements
Physical demands are consistent with a professional office environment.
Regular sitting at a workstation for 75%-100% of the work shift.
As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Equal Opportunity Employer - Veterans/Disability

Manager Commercial Analytics

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