Mainframe Test Batch Support Analyst

• Job Description
• Must Have Technical/Functional Skills

We are seeking an experienced Mainframe Test Batch Support Analyst to join our Mainframe Test Environment Support (MTES) team. The associate will provide onshore support for multiple mainframe test batch regions, ensuring smooth execution of daily batch processing, incident resolution, environment refresh activities, and user support requests. The role requires close collaboration with offshore teams, application SMEs, infrastructure teams, and client stakeholders to maintain high service availability and SLA compliance

• · 8 to 10 years of Mainframe Production/Test Support experience.
• · Minimum 3+ years in batch monitoring and incident management.
• · Experience supporting large-scale banking or financial services environments preferred.
• · Experience working in a 24x7 global support model.

Technical Skills

• · Mainframe z/OS
• · JCL
• · COBOL (basic debugging/analysis)
• · VSAM
• · DB2
• · Batch Scheduling Tools (ESP)
• · ServiceNow or equivalent ITSM tool
• · Incident & Problem Management Functional Skills
• · Batch Monitoring and Operations Support
• · Abend Analysis and Resolution
• · Environment Refresh Activities
• · Production Support / Test Support Operations
• · Root Cause Analysis
• · Change & Release Support

• Preferred Qualifications
• · Banking/Financial Services domain experience.
• · Exposure to Test Environment Management.
• · Experience with automation tools (REXX, Python, OpsMVS, AI-assisted operations).
• · Knowledge of DevOps, GitLab, or monitoring tools is an added advantage.

Roles & Responsibilities

• Batch Operations Support
• · Monitor and manage daily batch processing across multiple mainframe test regions.
• · Analyze batch failures, abends, job delays, and scheduling issues.
• · Perform job restarts, reruns, validations, and recovery activities as per operational procedures.
• · Coordinate with application support teams and SMEs for issue resolution.

• Incident & Problem Management
• · Investigate batch failures and identify root causes.
• · Troubleshoot JCL, dataset, scheduling, and application-related issues.
• · Manage incidents and service requests through ServiceNow or equivalent ticketing tools.
• · Ensure timely resolution within agreed SLAs.

• Environment & Data Refresh Support
• · Support weekend and planned environment refresh activities.
• · Coordinate production-to-test data copy and validation activities.
• · Execute pre-refresh and post-refresh validation checks.
• · Work closely with Test Data Management teams to ensure environment readiness.

• User Request Fulfillment
• · Handle requests related to:
• o File copies and data setup
• o Batch schedule updates
• o JCL creation/modification
• o Dataset management
• o Environment access and operational support
• · Provi de timely updates and customer communication.

• Coordination & Stakeholder Management
• · Act as the primary onshore point of contact for operational issues.
• · Coordinate with offshore support teams to ensure seamless 24x7 coverage.
• · Participate in daily, weekly, and governance meetings with client stakeholders.
• · Provide status updates, incident reports, and operational metrics.

• Continuous Improvement
• · Identify automation opportunities to reduce manual effort.
• · Contribute to operational excellence initiatives and process improvements.
• · Maintain operational runbooks, SOPs, and knowledge articles.
• · Support adoption of AI/automation tools for batch monitoring and incident analysis.