Jr change management Analyst

• Key Responsibilities
• Change Management Support
• Manage the end-to-end lifecycle of Request for Changes (RFC) within ServiceNow, verifying data integrity, oversight of change controls for completeness, and adherence to proper authorization paths (mandatory system of record).
• Convene and lead the weekly Change Advisory Board (CAB) meeting, fostering collaborative discussion between engineering teams and business leaders to evaluate deployment readiness.
• Provide review and approval coverage for emergency changes, including requests submitted on evenings and weekends.
• Collaborate closely with change owners to ensure compliance and CAB readiness.
• Maintain a flexible schedule to manage multiple simultaneous changes while preserving service continuity.

Qualifications

• Undergraduate Degree
• 2–4 years of experience in IT operations, IT change management, or a related ITSM function.
• ITIL Foundation certification required
• Hands-on proficiency with ServiceNow, including the Change, Incident and Problem Management modules; familiarity with CMDB is a plus.
• Working knowledge of ITIL change management practices and Change Advisory Board processes
• Excellent attention to detail and the confidence to push back on technical teams when documentation is incomplete.
• Strong analytical skills; ability to spot trends data into recommendations.
• Strong written and verbal communication skills, with the ability to coordinate across multiple teams and stakeholders.

• Nice to Have Qualifications
• Experience with SQL, relational databases, or reporting pipelines is a plus
• Comfort building reports and dashboards in Power BI

• What Success Looks Like
• The Change queue is consistently clean: no abandoned, aged, or incomplete records.
• CAB meetings run smoothly, with all records audit-ready and properly documented ahead of time.
• Leadership has reliable, timely visibility into change volume, risk, and trends.
• Change owners view the analyst as a trusted partner in achieving compliance, not a bottleneck.