IT Support & Security Analyst

Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations.

In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity.

• Client IT Support & Operations
• Provide Level 1 & 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)
• Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interaction
• Manage Microsoft 365 environments, including user account setup, onboarding/offboarding, and access management across Active Directory and Entra ID
• Lead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioning
• Maintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipment
• Support and maintain client infrastructure and network connectivity to ensure optimal system performance and uptime
• Manage and support endpoint devices through Microsoft Intune, including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33
• Cyber Security Operations
• Act as a second-level responder by taking ownership of security alerts following initial triage
• Investigate and resolve outstanding technical and security issues to ensure full incident remediation
• Collect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigations
• Assist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues
• Requirements
• 3–5 years of experience in IT support, desktop support, or systems administration
• Proven experience providing Level 1 & 2 support in a client-facing environment
• Strong interpersonal and communication skills with a “people-first” mindset and high energy approach
• Hands-on experience with Microsoft 365 (user setup, onboarding/offboarding), Windows 10/11, macOS, and device deployment/imaging
• Experience with asset management and hardware lifecycle tracking
• Solid understanding of core cybersecurity principles (e.g., least privilege, MFA, phishing, malware)
• Working knowledge of basic networking (TCP/IP, DNS, VPNs)
• Proactive, analytical mindset with a strong interest in growing within cybersecurity