IT Support Analyst

About The Company

Michigan Farm Bureau is a leading agricultural organization dedicated to serving the needs of farmers and rural communities across Michigan. Established with the mission to advocate for agricultural interests, provide valuable resources, and promote sustainable farming practices, the organization plays a vital role in supporting the state's agricultural economy. Michigan Farm Bureau offers a wide range of services including insurance, policy advocacy, education, and community engagement initiatives. With a commitment to innovation and excellence, the organization continually seeks to enhance its technological infrastructure to better serve its members and stakeholders.

About The Role

The Michigan Farm Bureau is looking to hire a Level I Technical Support Professional to join our dynamic team in Lansing, MI. This role is crucial in providing frontline support to our end-users, ensuring seamless operation of hardware, software, network, and application systems. The ideal candidate will be responsible for addressing and resolving technical issues efficiently, with a focus on resolving most inquiries at the first point of contact. This position offers an excellent opportunity for individuals with a solid foundation in IT support, a passion for customer service, and an interest in the agricultural sector to contribute to a reputable organization. The role operates in a hybrid work environment, combining remote work with on-site support as needed, providing flexibility and a balanced work experience.

Qualifications

The successful candidate will possess a high school diploma or equivalent, along with at least three years of professional experience in IT support or related fields. Knowledge of hardware, software, networking, and common applications is essential. Familiarity with insurance concepts and processes will be advantageous, given the organization’s focus areas. Strong communication skills are required to effectively interact with users at various technical levels, along with excellent customer service abilities. Problem-solving skills, attention to detail, and the ability to work independently or as part of a team are important qualities for this role. Additionally, candidates should demonstrate adaptability to evolving technology and a proactive approach to learning new systems and tools.

Responsibilities

Provide frontline technical support to end-users via phone, email, or remote access, ensuring prompt resolution of hardware, software, and network issues.

Diagnose and troubleshoot technical problems related to computers, peripherals, applications, and network connectivity.

Assist users with installing, configuring, and updating software and hardware components.

Maintain accurate documentation of support requests, resolutions, and technical procedures.

Collaborate with IT team members to escalate complex issues and ensure timely resolution.

Participate in routine system maintenance, updates, and security checks to ensure optimal performance.

Provide training and guidance to users on new systems, applications, and best practices.

Stay informed about emerging technology trends and tools relevant to the organization's operational needs.

Benefits

Michigan Farm Bureau offers a competitive benefits package that includes health, dental, and vision insurance plans, along with retirement savings options. Employees enjoy paid time off, holidays, and flexible work arrangements to promote work-life balance. The organization supports professional development through training programs, certifications, and opportunities for career advancement. Additional benefits include a supportive work environment, employee assistance programs, and access to resources that promote health and well-being. Joining Michigan Farm Bureau provides an opportunity to work in a meaningful role within a respected organization committed to supporting Michigan’s agricultural community.

Equal Opportunity

Michigan Farm Bureau is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse workforce enhances our ability to serve our members and achieve our organizational goals. All qualified applicants are encouraged to apply.