IT Support Analyst

About Revolution Space

Revolution Space is at the forefront of building advanced space systems designed for the 21st century. Our mission is to develop innovative solutions that enable reliable and efficient operations in space, supporting a variety of applications from scientific research to national security. Every member of our team plays a vital role in ensuring our products perform flawlessly on orbit, contributing to our company's future success and technological leadership. We are committed to fostering a collaborative and dynamic environment where innovation, integrity, and excellence are paramount.

About The Role

Revolution Space is seeking a dedicated IT Support Analyst to join our expanding IT team. This role is critical in supporting our rapid growth within a highly secure and compliance-driven environment, specifically aligned with CMMC Level 2 and NIST SP 800-171 standards. As an IT Support Analyst, you will serve as the frontline for end-user support, managing day-to-day technical issues, workstation deployment, identity management, and hardware inventory. You will take ownership of the deployment queue and ticket backlog, enabling senior IT leadership to focus on strategic infrastructure and security initiatives. This position requires a proactive, independent thinker who can exercise sound judgment, handle multiple priorities, and maintain meticulous documentation to support our compliance requirements.

Qualifications

Candidates should possess a minimum of 3 years of relevant IT support or helpdesk experience, preferably within an MSP or regulated corporate environment. A bachelor's degree in IT or related fields, coupled with relevant certifications, is essential. Hands-on experience with Windows and macOS desktop administration and troubleshooting is required, along with familiarity with Microsoft 365 Admin Center and Entra ID (Azure AD) user and group management. A fundamental understanding of networking concepts such as subnets, VLANs, and DNS is necessary. Experience with centralized deployment and imaging tools like SmartDeploy or equivalents is highly desirable. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills, both written and verbal. Ability to quickly learn new tools and adapt to shifting priorities is crucial. Certifications such as Microsoft Azure/M365, Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP are preferred; CompTIA A+ is a plus but not mandatory.

Responsibilities

The IT Support Analyst will be responsible for a range of duties including:

• Providing frontline technical support by triaging and resolving helpdesk tickets related to Windows 10/11, macOS, Microsoft 365, Teams, and connectivity issues through our SharePoint-based ticketing system.
• Managing workstation deployment, including unboxing, asset tagging, imaging, testing, and shipping to both local and remote staff, utilizing centralized deployment and imaging tools.
• Handling user provisioning, password resets, and MFA troubleshooting within Microsoft Entra ID for internal staff and external contractors.
• Supporting basic SharePoint site administration and configuration to facilitate team collaboration and document management.
• Managing software licenses for engineering and business applications in accordance with established IT protocols.
• Maintaining hardware inventory, tracking assets, coordinating vendor warranty repairs, and managing spare stock to ensure operational readiness.
• Maintaining comprehensive documentation of hardware changes, software provisioning, and ticket resolutions to support our compliance with CMMC Level 2 standards.
• Overseeing new user setup, including laptop configuration and account creation, ensuring a seamless onboarding process.
• Participating in an on-call rotation to address after-hours and emergency IT support needs, ensuring minimal downtime and operational continuity.

Benefits

Revolution Space offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy paid holidays, sick leave, and unmetered vacation time to promote work-life balance. Our health and dental plans provide extensive coverage with 80% employer contributions, ensuring access to quality healthcare. We also offer a 4% company matching 401(k) plan with immediate vesting to help secure your financial future. Additional benefits include life insurance, long-term and short-term disability coverage, and educational assistance programs to support continuous learning and development.

Equal Opportunity

Revolution Space is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. To comply with U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanent residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3). We encourage all qualified candidates to apply and join our innovative team dedicated to advancing space technology.