IT Service Desk Analyst I

SYSTEMTEC is seeking an IT Service Desk Analyst I for a remote opportunity working EST hours. Candidate will provide first-level IT support for end users in a remote environment. This role requires a strong customer-service mindset, professional communication skills, and the ability to troubleshoot basic hardware, software, and connectivity issues in a fast-paced support setting.

Required Qualifications for the IT Service Desk Analyst I:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• High school diploma or equivalent required
• 2 years of experience in IT support, help desk, or technical customer service
• Basic knowledge of Windows operating systems, computer hardware, and networking concepts
• Familiarity with Microsoft Office applications and mobile device support
• Strong verbal and written communication skills
• Professional demeanor with excellent customer-facing and executive presence skills
• Ability to document technical issues clearly and accurately within a ticketing system
• Reliable transportation and willingness to travel occasionally to regional office locations
• Ability to work independently in a remote environment with reliable high-speed internet access

• Preferred Skills/Experience of the IT Service Desk Analyst I:
• Experience using help desk or ticket management systems
• Exposure to remote support tools and troubleshooting utilities
• Understanding of basic IT service management and escalation procedures
• Experience supporting printers, peripherals, and mobile devices
• Ability to learn new technologies and internal processes quickly

Responsibilities of the IT Service Desk Analyst I:

• Provide first-level technical support via phone, email, chat, and remote support tools
• Troubleshoot and resolve common hardware, software, printer, and connectivity issues
• Document incidents, troubleshooting activities, and resolutions in the ticketing system
• Escalate unresolved or complex technical issues to appropriate support teams
• Perform occasional onsite support visits to regional office locations as needed
• Maintain high-quality customer service while meeting service expectations and response timelines

Work Location: Remote. EST Hours.

Compensation / Benefits:

Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more

***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***