IT infrastructure Analyst

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

IT Infrastructure Analyst | HVAC Carrier Enterprise

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Warehouse Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Website

www.carrierenterprise.com

Position Overview

The IT Infrastructure Analyst is responsible for the day-to-day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud-hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. Collaborate with senior infrastructure architects and engineers. The ideal candidate brings broad hands-on experience across servers, cloud hosting, and networking, and thrives in a fast-paced distribution environment where uptime and reliability are critical to business operations.

Key Responsibilities

• Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed.
• Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts.
• Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores.
• Manage and troubleshoot Cisco Meraki networking (switches, Wi‑Fi access points, security appliances) across all locations.
• Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation.
• Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory).
• Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting.
• Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA).

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.
• 3–5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
• Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
• Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
• Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
• Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.

Preferred Qualifications

• Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS-102, AZ-104, or equivalent).
• Multi-site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure.
• IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off
• Invitation to Apply

Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.