IT Business Systems Analyst

Key Responsibilities:

• Requirements & Systems Analysis
• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)
• System Configuration & Support
• Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations, data migrations, and interface design between platforms
• Troubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendors
• Maintain system documentation, configuration standards, and knowledge base articles
• Testing & Implementation
• Develop test plans, test cases, and scripts for system enhancements and new implementations
• Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination
• Support change management activities, including training materials and end-user communication
• Participate in go-live planning, cutover activities, and post-implementation support
• Stakeholder Collaboration & Governance
• Serve as primary point of contact between business units and IT for assigned systems
• Facilitate requirements workshops and stakeholder interviews across departments
• Present system recommendations and analysis findings to technical and non-technical stakeholders
• Ensure system-related artifacts and documentation meet organizational governance and standardization requirements
• Support project managers with scope definition, timelines, and risk identification for systems-related initiatives
• Qualifications
• Minimum Requirements:
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
• 1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP, CRM, or similar platforms) - configuration, support, or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation, process flows, and system diagrams
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication skills, with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)
• Preferred Requirements:
• Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)