- Required Qualifications
- ● 3+ years of experience in each of the following:
- ○ Helpdesk or Field technician support
- ○ End User Hardware Support (laptops, desktops, mobile devices)
- ○ IT Asset Management
- ○ ITSM/ITAM Tools
- ○ Software installation and maintenance
- ● Exceptional customer service skills with a commitment to user satisfaction
- ● Strong communication abilities for technical and non-technical audiences
- Preferred Qualifications
- ● CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
- ● Experience with Freshservice ITSM/ITAM
- ● NinjaOne RMM
- ● Google Workspace administration experience
- ● Experience in government or conservation organizations
- ● Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
- Technical Skills
- ● Windows 11 operating systems
- ● Active Directory administration
- ● iOS and Android mobile device management tools
- ● Network monitoring and discovery tools
- ● Antivirus and security software and tools
- ● Remote monitoring and management support tools
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IT Asset Management Analyst
Morph Enterprise
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