Intune Support Analyst

• Role :- Intune Support Analyst
• Location :- Remote, USA
• Job Type: Contract

• Core Responsibilities
• 1. Modern Deployment (Zero Touch)
• Windows Autopilot Management: Configure and maintain Autopilot profiles, OOBE (Out of Box Experience) settings, and enrollment status pages (ESP).
• Hardware Hash Management: Coordinate with vendors or internal teams for device ID registration in the Intune tenant.
• Troubleshooting: Resolve enrollment failures, ESP timeouts, and hardwarespecific provisioning issues.
• 2. Policy & Compliance Management
• Configuration Profiles: Develop and deploy Settings Catalog and Administrative Templates (ADMX) for Windows.
• Compliance Policies: Establish security baselines (BitLocker, OS versioning) to ensure devices meet corporate security standards before accessing resources.
• Conditional Access Integration: Collaborate with Identity teams to link device compliance status with Azure AD Conditional Access policies.
• 3. Application Lifecycle Management
• App Deployment: Deploy Win32 apps (intunewin), Microsoft 365 Apps, and Store for Business apps.
• Patch Management: Manage "Windows Update for Business" (WUfB) rings to ensure workstations are patched without disrupting productivity.
• Troubleshooting: Analyze Intune Management Extension (IME) logs to diagnose app installation failures.
• 4. Escalation & Technical Support
• L2 Escalations: Act as the final point of resolution for Intune-related tickets escalated from Level 1/2.
• Remote Support: Utilize tools to assist end-users globally.
• Knowledge Sharing: Document "Known Issues" and create SOPs (Standard Operating Procedures) for the Service Desk.
• Technical Skills & Qualifications

Collaboration & Growth

• Cross-Functional Support: Partner with Network and Security teams to ensure cloud-based management flows (ports/URLs) are optimized.
• Continuous Improvement: Regularly review Intune release notes to adopt new features and retire deprecated policies.
• Asset Management: Assist in maintaining an accurate inventory within the Intune console.