About the Role
Coretec, LLC is hiring an experienced Integrated Operations Center (IOC) Analyst to join the operations team supporting a high-profile federal legislative-branch client. As a Tier 3 analyst, you'll be at the center of keeping mission-critical IT services reliable and available — monitoring enterprise systems, driving rapid incident response, and coordinating across teams to minimize downtime during major service disruptions. This is a hands-on, high-visibility role in a 24/7 operations environment where your work directly protects the availability of services that thousands of users depend on every day.
What You'll Do
Continuously monitor IT systems, infrastructure, and applications to detect performance issues, outages, and anomalies before they escalate into major incidents.
Respond to and triage alerts from enterprise monitoring and observability tools, assessing severity, categorization, and business impact.
Serve as a Tier 3 escalation point — diagnosing and troubleshooting complex network, server, application, and database issues, and escalating to the right teams when needed.
Classify and prioritize incidents in line with ITIL/ITSM guidelines and document escalations accurately in the problem-management system.
Write and disseminate alert notifications and incident communications, keeping internal teams, management, and stakeholders informed with clear, timely updates.
Partner with system owners to onboard systems into observability platforms, tune monitoring configurations, dashboards, and thresholds, and reduce non-actionable alerts.
Produce post-incident analysis, incident-trend reporting, knowledge articles, and shift-handover documentation to strengthen continuity and continuous improvement.
Provide guidance to Tier 1 service desk staff and serve as Watch Commander during major incident activations, as assigned.
Required Qualifications
This is a in-person role located in Washington, DC.
U.S. Citizenship (required).
Strong understanding of IT operations, infrastructure, and service-delivery practices.
Hands-on experience with enterprise monitoring/observability tools (e.g., Dynatrace, Nagios, or similar).
Experience with ticketing systems and incident-management tools, and working knowledge of ITIL/ITSM processes.
Ability to diagnose and troubleshoot at a Tier 3 level across network, server, application, and database layers.
Experience with Power BI and Power Automate for reporting and workflow automation.
Excellent analytical, problem-solving, and communication skills, with the ability to interact professionally with executive-level stakeholders under pressure.
Ability to work in a 24/7 operational environment, including rotating shifts, after-hours, and on-call availability.
Must be able to pass a U.S. Capitol Police / federal background check.
Preferred
ITIL certification; CompTIA certifications; certifications in networking, monitoring, or Microsoft products.
Related IT degree or equivalent experience.
Familiarity with knowledge-management practices and problem-management platforms (e.g., BMC Helix).
Why Coretec
Join a team doing meaningful work at the heart of federal operations, with the stability of a long-term contract and the opportunity to grow your career in enterprise observability and incident management. We offer competitive compensation and benefits.
Coretec, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Integrated Operations Center (IOC) Analyst – Tier 3

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