Infrastructure Support Analyst

Description

Find YOUR fit at Ohio Machinery Co.! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!

This role is onsite and requires current residence in Cleveland, Ohio

Work Authorization: Applicants must be legally authorized to work in the United States on a permanent basis. We do not provide employment sponsorship for this role.

Summary

The Infrastructure Support Analyst will work closely with theInfrastructure & Security Engineerto gain exposure to network and security operations and develop skills in investigating and supporting cybersecurity operations. This role is responsible for triaging escalated issues, resolving technical problems, and coordinating with senior team members as needed. This position provides hands-on exposure to core enterprise systems—including Microsoft 365, networking, cyber security, and backup platforms—while building foundational skills in troubleshooting, documentation, and systems administration

This role plays a key part in maintaining operational efficiency by ensuring escalated issues are effectively managed and supporting the ongoing development of the team's infrastructure capabilities.

Essential Functions And Responsibilities

• Network & Security Monitoring Support
• Assist with monitoring network performance, connectivity, and security alerts
• Help investigate and troubleshoot issues related to VPNs, firewalls, and other network/security tools under guidance from senior team members
• Escalate complex or high-impact issues to the Cyber Security Analyst or Infrastructure team as needed
• Cyber Security & Compliance Support
• Support efforts to maintain security standards across systems and devices
• Assist with reviewing configurations and identifying items that may not align with internal policies or best practices
• Follow established procedures for data protection, access control, and system security
• Network & System Security Operations Support
• Follow established practices for maintaining secure and reliable systems, including basic network segmentation and access controls
• Assist with vulnerability remediation efforts by completing assigned tasks and documenting findings
• Support ongoing improvements to system reliability and security through troubleshooting and contribution to team initiatives
• Escalation Triage
• Act as the primary escalation point for Help Desk tickets
• Triage issues, resolve where possible, or escalate to appropriate infrastructure resources
• Ensure issues are properly documented and tracked through resolution
• Technical Troubleshooting & Support
• Troubleshoot issues across key systems:
• Microsoft 365/Entra ID environments
• Networking (VPN, firewalls, connectivity)
• Endpoint and user-related escalations
• Collaborate with Infrastructure team members to resolve complex issues
• Infrastructure Operations Support
• Server patching and maintenance
• Backup monitoring and issue resolution (Veeam / VDC)
• System health monitoring and alert response
• Execute defined operational tasks and runbook procedures
• Documentation & Knowledge Management
• Create and maintain technical documentation, runbooks, and troubleshooting guides
• Contribute to knowledge sharing between Help Desk and Infrastructure teams
• Identify recurring issues and help document standard solutions
• Collaboration & Continuous Improvement
• Work closely with Help Desk to improve escalation quality and efficiency
• Participate in process improvements and operational maturity initiatives
• Support cross-team communication during incidents and changes
• Demonstrate continuous learning and development across supported systems and technologies
• Seek opportunities to learn from senior team members and expand technical skillsets across supported platforms
• Minimum Skills And Qualifications

• Bachelor's degree in computer science, Information Technology, or related field (or certifications such as CompTIA Network+, Security+, or equivalent)
• 0–3 years of experience in IT support, systems administration, or related field
• Foundational understanding of:
• Microsoft 365 / identity concepts
• Basic networking (IP, DNS, VPN concepts)
• Familiarity with cyber security principles
• Commitment to continuous learning and staying current with emerging technologies
• Ability to work independently and collaboratively in a team environment
• Strong troubleshooting and problem-solving skills
• Effective communication and documentation abilities
• Willingness to learn and grow in a fast-paced IT environment
• Employee Benefits

• 401(k): Match and Employer Discretionary Contribution.
• Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
• Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.