Information Technology System Analyst

• Information Technology System Analyst
• 📍 Location: Irving, TX, US
• 🏢 Industry: Hospitals and Health Care
• 💼 Work Setting: Hybrid

Are you passionate about leading enterprise application support teams, driving technology solutions that improve business operations, and delivering exceptional service through strategic leadership and process excellence?

We are seeking an Information Services Lead to provide senior-level leadership, coordination, and oversight for enterprise application support and optimization initiatives. This role serves as a key liaison between business stakeholders, operational teams, and technology groups, ensuring successful project delivery, system performance, and continuous improvement across complex application environments.

• Key Responsibilities
• Application Leadership & Support
• Serve as the primary lead for application implementation, configuration, testing, deployment, ongoing support, and optimization activities.
• Provide oversight for application support functions including Incident, Problem, Request, and Change Management.
• Act as the senior escalation point for complex issues, ensuring timely resolution and minimal business disruption.
• Lead support activities that drive system reliability, operational efficiency, and user satisfaction.
• Ensure adherence to organizational standards, governance processes, and quality expectations.
• Strategic Project & Program Management
• Manage large-scale, high-impact, and complex technology initiatives throughout the project lifecycle.
• Coordinate cross-functional teams to deliver projects on time, within scope, and aligned to business objectives.
• Develop project plans, timelines, status reports, and stakeholder communications.
• Identify risks, dependencies, and roadblocks while proactively driving resolution strategies.
• Support organizational priorities by aligning project execution with strategic business goals.
• Business Analysis & Process Improvement
• Lead business process analysis, requirements gathering, workflow documentation, and process mapping initiatives.
• Collaborate with stakeholders to understand business needs and translate them into effective technology solutions.
• Analyze current-state processes and identify opportunities for optimization, automation, and efficiency gains.
• Support continuous improvement initiatives that enhance operational performance and service delivery.
• Ensure solutions align with both business requirements and technical capabilities.
• Team Leadership & Mentorship
• Provide leadership, guidance, coaching, and mentorship to analysts and support team members.
• Organize workloads and allocate resources to ensure successful delivery of team objectives.
• Facilitate knowledge sharing, cross-training, and professional development activities.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Promote high standards of quality, professionalism, and customer service.
• Stakeholder & Customer Management
• Develop strong relationships with business leaders, administrators, operational stakeholders, and end users.
• Serve as a trusted advisor by providing strategic recommendations and technology guidance.
• Act as a liaison between business teams and technical teams to ensure alignment and effective communication.
• Communicate project updates, risks, priorities, and outcomes to audiences ranging from end users to executive leadership.
• Support customer satisfaction through proactive engagement and effective issue resolution.
• Application Design & Optimization
• Provide expert-level guidance on application design, configuration, integration, and optimization.
• Analyze complex system requirements and develop scalable, efficient solutions.
• Lead design discussions and facilitate collaboration across application, development, compliance, and operational teams.
• Ensure technology solutions align with organizational standards, compliance requirements, and business objectives.
• Stay current on new platform features, functionality, and industry best practices to drive continuous improvement.
• Governance, Documentation & Compliance
• Develop, maintain, and review technical, operational, and project documentation.
• Ensure compliance with organizational policies, change control procedures, and governance standards.
• Coordinate communication and planning surrounding vendor-driven changes and system enhancements.
• Support auditing, reporting, and operational readiness activities.
• Maintain accurate records related to system configurations, workflows, and project deliverables.

• Required Qualifications
• Associate's or Bachelor's degree in Healthcare, Information Systems, Business Administration, Computer Science, or a related field, or equivalent professional experience.
• Extensive experience supporting enterprise applications, business systems, or technology operations.
• Proven experience leading projects, operational initiatives, and cross-functional teams.
• Experience working with incident, problem, request, and change management processes.
• Strong understanding of business analysis, process improvement, and stakeholder management practices.

• Preferred Qualifications
• Experience supporting complex healthcare, clinical, operational, or enterprise business systems.
• Experience leading application implementation, configuration, optimization, and support efforts.
• Exposure to enterprise technology governance and compliance frameworks.
• Experience managing vendor relationships and enterprise software enhancements.
• Project management or business analysis certifications are a plus.