Job Title: IT Service Desk Analyst
Location: Austin, TX
2+ years of experience in an IT Service Desk or Desktop Support role.
Provide technical support for desktops, laptops, hardware, software, and network issues.
Install, configure, troubleshoot, and maintain Windows, macOS, and Linux systems.
Experience with Active Directory, Microsoft 365/Exchange, ServiceNow, SCCM, Okta/MFA, and Remote Desktop (RDP).
Manage incident tickets, troubleshoot user issues, and escalate when necessary.
Support audio/video conferencing equipment, including Zoom, TVs, projectors, and conference room systems.
Maintain user accounts, passwords, and desktop security.
Strong troubleshooting, communication, customer service, and documentation skills.
Ability to prioritize multiple tasks and work independently.
Associate's or Bachelor's degree in Information Systems or a related field preferred.

Information Technology Support Analyst

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