Information Technology Support Analyst

• Our client is seeking an IT Support Analyst to join their team. This is a great opportunity for an early-career IT professional who enjoys hands-on technical support and wants to gain exposure to both end-user support and systems administration responsibilities.
• This role offers a mix of Service Desk, Desktop Support, and IT administration work within a Microsoft-based environment. The ideal candidate is a strong troubleshooter who enjoys solving problems, takes ownership of tickets, and is eager to expand their technical skill set.

Responsibilities

• Provide Level 1 technical support for end users
• Troubleshoot hardware, software, and user access issues
• Manage user accounts and permissions within Active Directory
• Support Microsoft 365 and Microsoft Teams environments
• Image, configure, deploy, and maintain desktop and laptop systems
• Respond to and resolve support requests submitted through the ticketing system
• Escalate complex issues when necessary while driving issues to resolution whenever possible
• Assist with workstation deployments, upgrades, and general IT operations
• Support a variety of day-to-day infrastructure and desktop support initiatives
• What You'll Be Doing
• Approximately 60% Service Desk support
• Approximately 40% Desktop Support and junior Systems Administration tasks
• Primarily hands-on technical work with limited phone support
• Supporting users in a Microsoft-based environment
• Working across a broad range of IT responsibilities, providing excellent growth opportunities
• Required Qualifications
• 1-3 years of IT Support, Help Desk, Service Desk, or Desktop Support experience
• Experience with Active Directory user administration
• Experience supporting Windows environments
• Experience with Microsoft 365 (O365)
• Experience supporting Microsoft Teams
• Strong troubleshooting and customer service skills
• Ability to manage multiple priorities and work effectively in a team environment
• Why Apply?
• This is an excellent opportunity for someone looking to move beyond a traditional help desk role and gain exposure to a wider range of IT responsibilities, including desktop support, deployments, and systems administration tasks, while working with a team that values ownership and problem-solving.