Information Technology Help Desk Analyst

IT Help Desk Analyst – Conyers, GA | W2 only

• Job Role: IT Help Desk Analyst
• Location: Conyers, GA
• Work Mode: 100% Onsite
• Interview: In-Person

• Position Overview
• We are looking for an IT Help Desk Analyst to provide technical and customer support in a high-volume call center environment.

• Key Requirements
• 2+ years of Call Center / Customer Service experience
• Experience working in a high-volume call center environment
• Strong customer service and communication skills
• Proficiency with computer applications and standard business software
• Experience with Windows and Microsoft Office
• Strong troubleshooting and problem-solving abilities
• Ability to handle a high volume of customer calls
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• High School Diploma or GED

• Preferred Qualifications
• Experience processing driver's license transactions
• DMV or credential issuance experience
• Identity verification experience
• 4+ years of customer service experience
• 5+ years of high-volume call center experience