Information Technology Business Analyst

• Role: IT Business Systems Analyst - Data Analytics
• Duration :12+ Months
• Location: Remote / St Louis MO

PLEASE NOTE:

• STL candidates are preferred (M-TH; remote Fridays)
• Open to remote candidates. If a remote candidate his hired, they will need to travel to STL for the first 2-3 weeks for in-person training with the team.
• There will be periodic visits to factory locations

• Position Overview
• Analyst - IT Business Systems (Data Analytics) operates across both operational support and project environments within the Super User Network (SUN). This role serves as a key liaison between business users and technical teams, providing first-level support, driving issue resolution, and supporting continuous improvement initiatives across Warehouse Management processes.

Key Responsibilities

• Operational Support
• - Serve as the first point of contact (Level 0/1 support) for Warehouse Management-related issues
• - Provide prompt support via phone, email, and messaging platforms
• - Troubleshoot, diagnose, and resolve production issues
• - Perform root cause analysis and recommend solutions
• - Provide end-user training and support documentation
• - Participate in 24/7 on-call rotation

• Business Analysis & Continuous Improvement
• - Analyze business processes and identify improvements
• - Translate business requirements into solutions
• - Support process optimization initiatives

• Project Support & Delivery
• - Participate in SAP EWM/ERP projects and enhancements
• - Support testing cycles and validation
• - Collaborate with cross-functional teams

• Systems & Technical Responsibilities
• - SAP WM, EWM, and MM-IM support
• - Analyze third-party integrations (EDI, WMS, interfaces)
• - Monitor warehouse KPIs

• Collaboration & Training
• - Deliver training and support end users
• - Collaborate with IT and business teams

Qualifications

• - Bachelor's degree or equivalent experience
• - Experience with SAP WM/EWM/MM-IM
• - Strong analytical and communication skills

• Preferred Qualifications
• - SAP Certification
• - Experience with Cambar, SQL, EDI

• Work Environment
• - Hybrid/on-site or remote support model